Field Services Manager

5 days ago

Perth, Australia Pacific Energy Full time

Accelerate your career in the renewable energy sector
- Newly created lead role with great career prospects
- Enjoy work life balance with a 9 Day fortnight based in Perth

**The Company**

Hybrid Systems Australia is one of the fastest growing and most trusted renewable energy partners in Australia. We specialise in grid-connected and off-grid renewable energy systems.

With the support of our industry’s brightest minds, we have risen to become a market leader that delivers end-to-end renewable energy solutions to the mining industry, utilities and commercial clients across WA and the Northern Territory.

We pride ourselves on being dynamic, progressive, and responsive, and we’re proud to deliver power generation solutions that tread lightly and minimise emissions.

At Hybrid Systems Australia, we know the energy transition has already begun. If you’re looking for an impactful career, then join us on the journey to a cleaner, greener future today.
- Hybrid Systems Australia is a proud subsidiary of the Pacific Energy group, an Australian-owned market leader in the end-to-end delivery of sustainable power generation solutions._

**The Role**

Based at our offices close to Perth Airport, your primary responsibility will be to oversee the operational aspects of our growing service department, ensuring exceptional customer service and satisfaction. You will lead a team of service professionals to operate and maintain innovative renewable energy systems across Australia. Working closely with other departments you will optimise service processes and contribute to the overall growth and success of our organisation.

**Key Responsibilities**:

- Lead and manage a team of service technicians & professionals, providing guidance, coaching, and support to ensure high performance and continuous development.
- Manage the implementation and continuous improvement of a service request ticketing process.
- Develop and implement strategies and procedures to optimise service operations, improve efficiency, and enhance the overall customer experience.
- Monitor and analyse service metrics and Key Performance Indicators (KPIs) to identify areas for improvement and implement appropriate action plans.
- Work closely with the Service Account Managers to ensure high levels of client satisfaction and budget management.
- Collaborate with other departments, such as project delivery sales, marketing, and product development, to ensure seamless coordination and alignment of service delivery with overall business objectives.

Foster a customer-centric culture within the service department, emphasising the importance of delivering exceptional service and exceeding customer expectations.

**About you**:

- Bachelor’s degree in a relevant field (engineering or business management)or equivalent work experience.
- Proven experience in service operations management, preferably in an asset management industry
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Documented experience in implementation of service request/ticketing process driven by prioritisation and contractual requirements.
- Excellent problem-solving and decision-making abilities, with a strategic mindset.
- Proficiency in analysing and interpreting service metrics and KPIs.
- Effective communication and people skills, with the ability to build relationships at all levels of the organization.

**Additional benefits include**:

- 9 Day Fortnight
- Salary continuance insurance
- Retention bonus scheme
- Additional paid days off exceeding annual leave
- Financially awarding employee referral program

**We are an Equal Opportunity Employer**

***
At Hybrid Systems Australia, we celebrate the richness and depth that diversity brings. We know that it’s good for our people, our customers and the solutions that we bring to the table. That’s why we strongly encourage people from all backgrounds, ages, cultures, abilities, sexual orientations and gender identities to apply. We’re always learning, so please let us know what adjustments we can make to our recruiting processes to better support you.

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