Service Coordinator
3 weeks ago
The Company
Our client has a highly reputable brand and are a market leader in their field that continue to grow from year to year. With a modern corporate office in Bella Vista, our client is seeking a diverse and skilled individual to support all of their operational units as well as facilitating the end to end service processes for both reactive service and planned maintenance.
This organisation has a professionally motivated team and a supportive/collaborative environment with an excellent team culture.
About the Role
Answer incoming calls and direct their enquiries as required;
Communicate with customers and end users to triage issues and collect other key information;
Open jobs in customised job management system;
Book attendance in with service technicians;
Facilitate the sourcing of parts as required;
Follow up through to completion of job in order to achieve company objectives;
Review technician time and materials recorded on job to ensure it is accurate, fair and reasonable;
Keep all job information accurate and up to date;
Provide backup support to the rest of the service department as required;
Assist billing department with their invoicing queries to ensure accuracy and profitability; and
Liaise with internal and external stakeholders as required.
About You
Experience in a Service Coordinator or Facilitation role, including taking calls and organising technicians;
Desirable working in the food and beverage industry, including good knowledge of commercial kitchen equipment;
Strong communications skills written and verbal;
Strong computer literacy - MS Office;
A team player who is willing to assist others; and
Demonstrated organisational and prioritisation skills.
The Benefits
Access to Free parking on site;
Work from home flexibility - 3 days in office 2 days at home;
Standard business hours - No rotating roster;
Permanent opportunity offering $65,000 plus super; and
Modern corporate office.
Our client provides great incentives, long-term career opportunities internationally and the opportunity to work with a passionate team.
Please submit your resume in Word format only.
Elise Muscat.
SENIOR ASSOCIATE, BUSINESS SUPPORT
Get in touch
Call me on 02 8825 6612
Visit me at the Greater Western Sydney offices
Connect with me on LinkedIn
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