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Customer Service Advisor

4 months ago

Ipswich, Australia Transport and Main Roads Full time

After extensive training and appropriate supervision/support you will: - Provide quality service and policy advice to customers through a variety of channels (including face to face, phone and on-line). Effectively navigate multiple systems and databases to deliver services including licensing, registration and other products. Assess customer needs and provide appropriate information and direction to appropriate service channels and other specialist locations. Conduct operational and administrative tasks within the office to ensure maximum efficiency in service delivery according to quality assurance procedures. Reconcile monies to ensure relevant finance standards and audit requirements are met. Ensure security systems are observed. Contribute to continuous improvement and support corporate change initiatives. Contribute positively within a team environment.

**Special Conditions**: - Applications will remain current for up to 12 months from the date of advertisement
- The recommended applicant will be required to disclose any serious disciplinary action taken against them in public sector employment. A criminal history check will be conducted on the recommended person for this role. A pre-employment health assessment may be required for the recommended applicant.Other Conditions: Undertake training on a full-time basis for the initial 16-week training period.May be required to work at multiple Customer Service Centres in SEQ
Applications to remain current for 12 months.

**Job Ad Reference**: QLD/494019/23

**Closing Date**: Monday, 26 June 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.