Guest Services Officer Mandarin Speaking

3 months ago

Currumbin, Australia Wildlife Currumbin Sanctuary Full time

**Become an integral part of our Guest Services Team and support our evolving organisation.**:

- **Make a genuine difference working with an Environmental Charity and showcase our Team and Projects**:

- **Work with a Tourism Icon**

About National Trust Queensland & the Currumbin Wildlife Sanctuary
Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

**About the Role**
Our International Guests Services Officer will be customer facing and responsible for warmly welcoming all visitors, tour operators and guides to the Sanctuary, including being the first point of contact for any concerns or enquiries from the groups on the day of arrival.

As a friendly customer services professional, you will assist out Global Sales team to coordinate large group arrivals and be present in key locations around the park to assist guests at Koala Photos, WildSkies Free Flight Bird Show and the Kangaroo Paddock/Outback Springs.

As a fluent Korean or Mandarin speaker, you must be able to translate as required for international visitors and be able to promote up-selling of products both personally and through the Reservations team including Koala Photos and food and beverage deals. In this role you will provide a high level of service to ensure our International guests have an experience that builds lasting memories.

**About You**
To be successful in this role, you must have previously worked in a customer facing role and possess excellent interpersonal skills. You will have strong problem-solving and people skills, as well as a positive and helpful attitude.

Other key skills and attributes we are looking for include:

- Have well developed communication skills and can liaise with multiple different nationalities and cultures
- Applicants must be bi-lingual (Mandarin)
- Appropriate fitness level required to walk long distances in all weathers and in an environment with native wildlife including birds and reptiles.
- Experience using Centaman and ROLLER Software or other similar reservation and POS systems would be highly regarded.
- Work experience in the Tourism sector and with International guests would be an advantage.

What we can offer
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State '“ we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes

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