Repair Centre Lead

4 months ago

Malaga, Australia Maytronics Full time

We are building our team

We have an exceptional opportunity for a Repair Centre Lead / Technician to join our team at our WA branch, based in Malaga, Perth.

In this role you will lead your team and be hands on using your technical capability combined with your leadership abilities to deliver an exceptional experience for our customers and team members alike. Your ability to plan and execute your deliverables will set you up for success in this role as you manage another Service Technician while troubleshooting and repairing robots and pool equipment, training with our Dealer networks and Pool Builders whilst providing exceptional customer service.

You’ll bring your experience in leading a team and you will be able to navigate systems and adopt new ways of working, troubleshoot with your team, and bring your enthusiasm to a busy and collaborative environment.

If you have an electrical qualification, swimming pool plumbing experience, or an understanding of swimming pool water chemistry, these are all highly desirable, but not essential as we’ll provide you with the training and tools needed to get you up to speed.

What else?

Loyalty Bonus Scheme

Reward & Recognition Program

Employee Assistance Program

Staff Discount

Did we mention a great culture?

**Requirements**:


What you’ll achieve

Team Leadership
- Performance Management and Talent Development
- Convey a forward-thinking perspective in motivating, inspiring, and managing people
- Facilitate a team culture that embodies our internal values to deliver Exceptional Experience
- Lead your team to adopt new ways of working to meet KPI’s

Repairs
- Repair Dolphin Robotic Cleaners, Ozone Swim Units, Chlorinators, Mineral Swim, and other product categories that Maytronics release in the future.
- Undertake service work both Internally at the Repair Centre and infield, onsite at a customer’s pool.

Training
- Training the Dealer network on DIY repairs in the Repair Centre.
- Training Pool Builders on how to install Mineral Swim and Ozone Swim systems.

Providing Exceptional Customer Experience
- Regular contact with Consumers and Trade Customers
- Assisting in troubleshooting
- Booking in repair jobs for walk-in customers
- Providing feedback regarding repairs
- Building and maintaining positive relationships with customers
- General customer service enquiries.

About Maytronics Australia

For 40 years, Maytronics has been the global leader in robotic pool cleaning technology, and the company behind the industry-leading Dolphin brand. Maytronics Australia was established in 2011 and has grown significantly over that time period, now covering Australia Africa and Southern Asia. We are a company of driven and passionate people who individually, and as a collective, believe in our promise to deliver an exceptional customer experience.

Our continued success is a reflection of our amazing people, innovative strategy, and exceptional products. Join us and be a part of the story and create the future.

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