Night Manager

1 week ago

Melbourne, Australia Veriu Full time

Posted: 23/04/2024

Closing Date: 31/05/2024

Job Type: Permanent - Full Time

Location: Melbourne Metropolitan

Job Category: Front Office

**We are Veriu Group (pronounced 'Very You')**

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 21 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you

**Welcome to Punthill South Yarra**

Conveniently located at the doorstep of Yarra Train Station and the Toorak Road Trams, our small but busy hotel is the home-away-from-home for many corporate and leisure travellers alike. This Night Manager role is a special one to us. It's not only responsible for the overnight guest service and night audit function for our 50-room hotel, but it also supports the night audit function for 12 of our other apartment hotels across Melbourne.

**Responsibilities**

As Night Manager at Punthill South Yarra, you'll work independently on shift, while being part of the night team across the Group. You'll develop strong internal relationships with our other Night Managers and Night Auditors, and ensure that our night team is supporting each other through any challenges that may arise. In particular, you'll be responsible for the:

- Smooth and consistent management of the night audit function, including audits, reports and reconciliations
- Management of the front office overnight, including late check-ins, compliant handling, problem-solving, remote guest support, security, and support for our afterhours support centre
- Smooth collaboration of the night team with the wider night and day teams
- Training and escalation support for other night teams
- Delivery of high levels of guest services in all interactions
- Safe and professional management of emergency situations
- Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks

**Benefits**

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program

**Desired Skills and Experience**:
**About You**

This is a key role for our group, so we're looking for someone that is kind, adaptable, reliable and who has a true ownership mindset.

The successful person must have:

- Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
- First Aid Certificate (or be able to obtain before starting)
- Responsible Service of Alcohol Certificate (or be able to obtain before starting)
- Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions
- High standards of attention to detail and communication skills (written & verbal)
- Experience in a similar role

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