Hotel Service Team Member

5 days ago

Perth, Australia Holiday Inn Full time

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether our guests are traveling on business or for fun, enjoying a quick night, or relaxing for the week, we thrive on making our guests stays brighter and helping them create memories that will last a lifetime. Irresistible smiles are our specialty...so, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn family.

Historical charm meets modern chic at Holiday Inn West Perth. Conveniently located along Hay Street, our hotel provides easy access to shopping and dining options in the heart of West Perth and Subiaco. Iconic landmarks such as Kings Park and Botanic Garden, and the Fraser Avenue Lookout are located only moments away from the hotel, offering the best views of the city. Guests can ease into the comfort of one of our 101 modern and comfortable rooms and enjoy some amazing food from our delicious menu at Perth’s favourite Italian restaurant - Julio’s.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Hotel Services Team Member who can make transactions feel seamless, offer exceptional local insights, provide exceptional F&B service and anticipate every request to make our guests feel right at home.

Is there anyone more welcoming than a smiling face? As part of our Hotel Services Team, whether you are welcoming our guests to the hotel at check-in, preparing a beverage or serving them delicious Julio’s food, you’ll be devoted to creating memorable experiences throughout their hotel experience, you’ll be trained and engaged predominantly but not exclusively in Front Office and Food and Beverage Services. This opens up a world of possibilities as you develop your mastery across the hotel including reception, reservations, receiving and delivering food orders within the restaurant, bar and room service and conference and events. We’re all part of one team, so pulling together to support all departments (including housekeeping, maintenance and our functional areas when needed) is a natural part of this role.

**Every day is different, but you’ll mostly be**:

- Kicking off truly memorable guest experiences with the warmest of welcomes in all areas of the hotel.
- Acknowledging IHG® One Rewards** **members and returning guests in person or over the phone.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Assist with resolving guest problems or issues to ensure they leave having had a wonderful stay.
- Preparing and serving food and drinks to high standards.
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations.
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations.

**What we need from you**:

- Previous experience in Restaurant, Bars, Conference & Events or Hotel Front Office related positions is highly regarded.
- Qualifications in Hotel or Hospitality Management and in Food & Beverage or Front Office related field preferred.
- Valid Responsible Service of Alcohol Certificate.
- Excellent written and verbal communication skills and ability to communicate with varied audiences.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Availability to work a rotating roster, including, mornings, evenings, weekends and Public Holidays. Open availability is highly advantageous.
- Literacy skills - reading, writing and basic math's skills
- A team player, ability to work in a fast-paced environment and priorities your own workload as well as jump in and help your colleagues as needed.
- Fluency in the local language - extra language skills would be great, but not essential.
- Computer System savvy, you’ll have experience using hotel property management (OPERA) and point of sale system (Infosays) or other similar relatable systems.

Applicants must have Australian working rights.

**What you can expect from us**:
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG
- Access to our discount retail platform that makes your pay for even further

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here

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