Client Services Co-ordinator

2 weeks ago

Hurlstone Park, Australia Golden Heart Services Pty Ltd Full time

**Position**: Client Services Co-ordinator - Disability services

**Employment Type**: Full time

**Location**: Hurlstone Park

**Salary**: $41.52 per hour

**About Us**

Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

**About You**
- Are you a compassionate and dedicated individual with a passion for supporting individuals with disabilities to live fulfilling and independent lives?
- Are you equipped with robust leadership abilities and a proven track record in overseeing client care?
- Are you a seasoned Client Services Coordinator with extensive knowledge and expertise in the disability support sector?

If so, we have an exciting opportunity for you

**Role Overview**

As we continue to expand our reach and impact, we are currently seeking a dynamic and experienced Client Services Co-ordinator to join our team. As the Client Services Co-ordinator, you will be responsible for overseeing the day-to-day operations of our Supported Independent Living (SIL) houses, providing leadership and support to staff, and ensuring the well-being and safety of our clients.

**Role Duties**:

- Provide leadership and supervision to support staff, including hiring, training, scheduling, and performance management.
- Assess client needs and assist them to plan for and access education and training programmes and any additional health and welfare options.
- Support the development and implementation of individualised support plans for clients, focusing on promoting independence, community inclusion, and quality of life.
- Coordinate and oversee the delivery of support services, including personal care, meal preparation, medication management, and household tasks.
- Ensure compliance with all relevant legislation, regulations, and standards, including the National Disability Insurance Scheme (NDIS) Practice Standards.
- Foster a positive and inclusive environment within the house, promoting the rights, dignity, and autonomy of our clients.
- Act as a liaison between clients, their families, support coordinators, and external service providers, ensuring effective communication and collaboration.
- Actively adapts, accepts and is willing to change within the context of the job role and wider organisation or community changes.
- Implement and monitor health and safety procedures, including emergency response protocols and infection control measures.
- Maintain accurate documentation and records related to client care, employee performance, and household operations.
- Participate in ongoing professional development and training to enhance knowledge and skills in disability support practices.
- Fill in for support work shifts as needed, including providing direct care and support to clients, ensuring continuity of care and service delivery in the absence of assigned support staff.

**Essential Criteria**
- Previous experience in a similar role within the disability sector, preferably in Supported Independent Living (SIL) settings.
- Strong leadership and interpersonal skills, with the ability to motivate and empower staff.
- Excellent communication and problem-solving abilities, with a client-centered approach to service delivery.
- Knowledge of relevant legislation, regulations, and standards applicable to disability services, including the NDIS Quality and Safeguards Commission.

**Compliance Requirements**
- NDIS Worker Clearance
- Working with Children Check
- First Aid Certification
- CPR Refresher Certification
- Covid19 Certification
- Valid NSW Drivers Licence
- Completion of NDIS Online Modules

Applications close at midnight on 5 July 2024 AEST.

Only applicants with the right to work in Australia will be considered.

No agencies, please.

Pay: From $41.52 per hour

Work Authorisation:

- Australia (required)

**Location**:

- Hurlstone Park, NSW (preferred)

Work Location: In person

Application Deadline: 05/07/2024

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