Regional Dispatch Coordinator

4 months ago

Fremantle, Australia Rider Hunt International (RHi) Full time

**Overview**:

- rhi are looking for a** Regional Dispatch Coordinator **for their plant and warehouse based North Fremantle in Western Australia.- On offer is an initial 6 month contract and an immediate start**Responsibilities**:
**About the role**
Sitting within this major energy client warehouse and manufacturing hub, you will manage non-delivered product, stock returns, courier & regional transport requests in conjunction with 3PL carriers and warehouses.- Ensure carrier has sufficient information to schedule deliveries including stock returns ensuring Chain of Responsibility and Fatigue principals and service level agreements are observed.- Proactively manage & maintain relationships with all key stakeholders.- Ensure all required paperwork and administration duties are completed in a timely & accurate manner that comply with current policy & procedures, HSSE, quality & environmental requirements**Day to day functions**:
- Arrange stock returns for non-delivered product and monitor customer-initiated stock returns ensuring KPI’s are met
- Identify any delivery inhibitors, incorrect delivery details or customer master detail to minimise customer impact
- Report any HSSE, Security, Environmental or Quality incidents as per current policy and procedures
- Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service
- Ensure trips are processed with correct delivery volumes to customers. Ensure trips generate correct carrier payments.
- Liaise with Customer Service, Sales, Warehousing, Global Supply Chain & carriers to resolve any critical customer requirements

**Qualifications**:

- Bachelor of Supply Chain and Logistics Management or similar - is desired

**Experience & You**:

- Will have at least 5 yrs of experience within logistics/dispatch and or transport industry is a must.
- Have ISO knowledge with a demonstrated focus on HSSE requirements and knowledge & compliance to policies & procedures.
- Understanding of COR and Fatigue Management is preferred
- Demonstrated Chain of Responsibility and Fatigue management knowledge
- Demonstrated experience in a customer service environment is desirable
- Demonstrated excellent organisation/time management skills
- Demonstrated capability in problem solving techniques
- JDE & SalesForce system experience is preferred
- Be available for 15% travel

***

**Benefits**
- Hybrid (Home & Office) role
- Embedded with a ‘blue chip’ branded company - High end tech and systems
- Initial 6 month contract - Immediate startYou must hold full work rights for Australia to be considered**************About rhi**

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.- We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.-
**Diversity Statement**

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

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