Customer Service Manager

4 weeks ago

Novar Gardens, Australia BlueScope Full time

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Are you someone who strives for service excellence? Do you enjoy leading others to support their career progression? Are you looking for a position where you can leverage your customer service or sales experience?

Come and discover the opportunity to join our **Novar Gardens** team in our BlueScope Building Components (BBC) business as a **Customer Service Manager**. In this leadership role, you will be leading the Customer Service function for our Lysaght brand. BlueScope Building Components, a division of BlueScope in Australia, manufactures and markets steel building products, solutions and services through its four leading brands: Lysaght, Fielders, Ranbuild and Kiteleys.

This leadership role plays an important part in managing our people to strengthen their capability and capacity now and into the future. You’ll lead with enthusiasm and be eager to jump in and help the team when and where the need arises. You’ll have plenty of opportunity to guide and develop the team to build on their existing capability and deliver a great experience for our customers. You and your team will work closely with our customers and internal departments to implement and deliver cost-effective and efficient supply chains within the agreed market offers. Your passion for continuous improvement will shine in this role as we are always seeking ways to improve the customer experience

**Working Monday to Friday, this is a full-time permanent role.**

**What Will You Do?**

Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following:

- ** Foster a high performing team**:coach and motivate your team to enhance capability, performance and engagement levels so aspirational targets can be met
- ** Build meaningful customer relationships**:continue to grow collaborative partnerships with our existing customers and identify new business growth opportunities
- ** Optimise customer service operations**: manage orders and ensure timely delivery of customer quotes and transactions, while supporting the sales teams, to proactively enhance customer service operations and capitalise on sales opportunities
- ** Proactively monitor business operations**:identify trends to respond to business opportunities or risks - continually review all of BBC operations including market and customer intel and data
- ** Facilitate future-focused innovation and change**:collaborate with a diverse group of internal stakeholders, influencing them to** **drive improvements and deliver innovative customer product and supply solutions

**More About You**

As a leader and a strategic thinker with an enthusiasm to see your team succeed, you will bring:

- a demonstrated ability to lead, engage and develop high performing teams in a fast paced environment
- exceptional customer relationship management and influencing skills
- the ability to build constructive partnerships with internal teams and external stakeholders to achieve business outcomes
- comfort with handling ambiguity and analysing information to make informed decisions
- a collaborative and authentic leadership style

**What’s in it for you**

Enjoy the variety of wearing many hats, working across a varied network of customers, internal stakeholders and operational areas, **to build and mould your own team**.

This is a position where you can truly develop a broad understanding and appreciation of the business landscape and leverage that insight to identify and drive improvement opportunities and outcomes.

Working in this role you will enjoy:

- being part of a collaborative customer service lead team
- competitive salary package including quarterly bonus
- access to further professional and career development opportunities with BlueScope

If this sounds like the role for you, we would like to hear from you.

**Together we can make a world of difference.**
- Applications close Tuesday, 12 March 2024._

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