Hospitality, Supervisor

**Job no**: 556858

**Work type**: Full-time

**Location**: Geelong - Waurn Ponds

**Categories**: Hospitality
- Based at our Waurn Ponds Estate, Waurn Ponds Campus
- Full-time and continuing
- HEW 4 $71,159 - $75,429 + 17% Superannuation

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

The Hospitality Supervisor supports the Team Leader, Waurn Ponds Estate to lead the Front of House team at Waurn Ponds Estate to provide and maintain the highest level of quality customer and hospitality service consistently to all clients (visitors, guests, students and staff), catering to the University and the wider community for midweek and weekend conferences, meetings and events.

This position will support the Team Leader to ensure efficient, effective service and meticulous organisation of the day to day running of the Estate. The position will also support Team Leader to direct the team in regard to standards and processes and includes set up/pack up, customer and waiter service, presentation, maintenance, cleanliness and safety and includes any required problem solving to successfully deliver excellence in high end customer service outcomes to enhance the guest experience. This position will also oversee the efficient management of conference room set up, pack down and turning conference rooms to accommodate the next day’s bookings.

**As a Hospitality, Supervisor, you will**:

- Provide customer and hospitality service to all visitors, guests, students and people to the university’s Waurn Ponds Estate.
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
- Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment.
- Ensure a high-level of customer service, adhere to all quality requirements and participate in reviews of work practices to identify opportunities.
- Engage in process improvement activities and adopt new ideas to support Waurn Ponds Estate

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**To be successful, you’ll have**:

- Completion of an Associate Diploma level qualifications with relevant work experience or a certificate level qualification with post-certificate relevant work experience; or
- Completion of a post-Trades Certificate or Advanced Certificate and extensive relevant and on the job training; or
- An equivalent combination of relevant experience and/or education/training in hospitality
- Experienced food knowledge, produce and services cultures
- Responsible Service of Alcohol (RSA) certification

**Special Requirements**:

- This position requires the incumbent to work outside business hours. This position is a designated flexible ordinary hours span position due to operational needs. Hours of operation for this position are on a rostered basis for Waurn Ponds Estate. The possible rostered hours can range from Monday to Sunday, 6 am
- 2 am. The roster changes weekly in line with confirmed bookings
- This position requires the incumbent to hold a current Working with Children Check

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

**Applications for this position close on Wednesday 26 June 2024 at 11.55pm.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 12 Jun 2024 AUS Eastern Standard Time
**Applications close**: 26 Jun 2024 AUS Eastern Standard Time