Technical Officer

4 weeks ago

Toowoomba, Australia University of Southern Queensland Full time

Total remuneration range $104,689 to $113,382 pa
- Full-time continuing appointment
- Ipswich campus

Building on its strengths as Australia’s leading regional University, UniSQ’s vision is to be renowned for innovation and excellence in education, student experience, research and engagement. Guided by our core values of respect, integrity and excellence, the University’s Strategic Plan 2021-2025 outlines our commitment to creating and sharing knowledge, transforming lives and solving the problems that matter to our world.

ICT Services at UniSQ is focused on providing client-focused, sustainable, high-quality services and support to students and staff, no matter where they are located.

**Who you are**

Are you passionate about technology and excited to support the academic and professional community in a dynamic university setting? We're looking for a dedicated Audio-Visual Hardware Support Specialist to join our team and make a significant impact at our University.

**What youll do**:
As an Audio-Visual Hardware Support Specialist, you will provide comprehensive AV support for the university community, handling equipment installation, configuration, maintenance, and complex problem diagnosis. Doing so, your key responsibilities will include:

- Providing comprehensive hardware support services for the academic and professional university community, encompassing installation, configuration, maintenance, and troubleshooting of AV equipment.
- Offering specialised software support and operating advanced AV equipment for both academic and professional use.
- Conducting regular maintenance according to industry standards and ITIL change management procedures.
- Maintaining accurate documentation and logs for equipment maintenance and service records.
- Offering technical advice and assistance on AV systems to support academic needs.
- Collaborating with fellow AV support staff and providing technical guidance to other technical personnel as needed.
- Managing database support and administration for AV services.
- Representing AV Services and ICT in project meetings and contributing to the design process for major projects.
- Overseeing the operation and monitoring of critical AV systems across UniSQ’s campuses.
- Managing smaller AV installations and serving as a technical liaison between the university and external vendors.
- Developing and supporting programming for complex AV systems, including Q-SYS.
- Monitoring video conferencing rooms and resolving technical issues.

**What will help you succeed?**
- A degree in Electrical Engineering or a relevant field, along with significant experience supporting complex AV equipment, or an equivalent combination of education and experience.
- Proficiency in the design, installation, and operation of integrated AV facilities, including video conferencing systems.
- Strong problem-solving and analytical skills.
- Excellent communication skills, with the ability to liaise effectively with internal and external stakeholders.
- A client-focused approach and a commitment to delivering exceptional service.
- Demonstrated ability to work collaboratively in a team environment.

The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.

**Reference** **Number**: 0120_05/24

**Location**:Ipswich campus

**Term**: Full-time continuing appointment (36hrs/week)

**Salary**: Total remuneration range $104,689 to $113,382 pa (includes salary range of $88,457 to $95,802 pa, employer superannuation contributions of 17% of salary and 17.5% annual leave loading)

At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making.

To be considered for this position, you will need to have the right to work in Australia.

**If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to ‘Who we’re looking for’ in the position description.**

**For more information on our selection process please refer to your **recruitment journey **available on our website.

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