Assistant Night Manager Intercontinental Sanctuary
4 weeks ago
**About us**
As the world’s first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life - the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.
InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove. With 251 distinctive guest rooms and suites, promising charm, elegance and privacy, InterContinental Sanctuary Cove Resort offers guests an memorable experience during their stay.
As a full time Assistant Night Manager, you will be one of the key leaders of our Resort overnight, driving the service culture and overseeing all aspects of the Guest Services operations.
**Your day to day**
You will be required to work on a seven-day rotating roster on overnight shifts and will play a key role in ensuring the accurate auditing and balancing of the hotels accounts and the safety and security of all hotel guests and colleagues during the hours of 10.30pm to 7.00am. You will be responsible for ensuring all guests feel welcome and comfortable whenever they have contact with the Front Office Department; responding to their needs and resolving any issues that arise confidently and independently, as well as supporting other colleagues across the Resort.
In partnership with the Night Manager, you will also being responsible for the overall operation of the business where senior leadership and the Resort are not present. Your day to day will involve;
- Coaching and development of team around systems, service delivery, brand and standards
- Guest service and problem resolution
- Driving financial and soft targets and metrics
- Seeking, monitoring and assessing guest feedback and putting into place detailed action plans focussed on enhancing the guest journey
- Ensuring a safe and secure environment for guests and colleagues
- Driving colleague engagement and brand pride across the Rooms Division
- Managing PM accounts ensuring efficient settlement and nightly reconciliations and any follow-up required.
- Maintaining cashiers floats, reporting, auditing and balances.
- Filing, reporting and other administration as required.
- Monitoring guest billing.
- Conducting inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking.
- Reviewing, monitoring and delivering early morning wake up calls.
**What we need from you**
Ideally you will have previous experience in accounting or finance and will have at least 2-3 years experience in an upscale hotel, resort or equivalent environment as a Duty Manager, Front Office Supervisor or similar leadership capacity and are looking for your next challenge in your career.
You will have excellent attention to detail, an affinity for numbers and the ability to balance a variety of priorities to ensure all are completed each night on shift. You'll have great communication skills, a passion for delivering excellent customer service and enjoy taking ownership for resolving guest issues on your shift.
To deliver on all aspects of the role you will also need to hold a valid Queensland Responsible Service of Alcohol certification and a current open drivers licence and proficiency with Opera would be a plus. You must also hold the appropriate work rights to work within Australia and be flexible to work overnights across the week, including on public holidays as required.
**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay for even further
**Follow us on Instagram and Facebook
**Follow us on Linkedin
- **You must have full working rights in Australia**_
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
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Sanctuary Cove, Queensland, Australia InterContinental Full timeAbout usAs the world's first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life - the glamour and exhilaration of fascinating places,...
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Sanctuary Cove, Australia InterContinental Full timeI As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on...
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Sanctuary Cove, Australia InterContinental Full time**About us** As the world’s first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life - the glamour and exhilaration of fascinating...
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Sanctuary Cove, Queensland, Australia InterContinental Full timeIAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the...
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Sanctuary Cove, Queensland, Australia InterContinental Full timeAbout usAs the world's first international luxury travel hotel brand, InterContinental Hotels & Resorts has been pioneering new international destinations for decades. Each of our hotels is a destination in its own right, and we are dedicated to those who appreciate and enjoy The InterContinental Life - the glamour and exhilaration of fascinating places,...
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Sanctuary Cove, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary...
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Sanctuary Cove, Australia InterContinental Full time**About us** As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove. A canvas of possibility: a sanctuary of lagoon sands and lush grounds, paving the way for unique event spaces...
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Sanctuary Cove, Queensland, Australia InterContinental Full timeAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove....
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