Bar Supervisor

2 weeks ago

South Brisbane, Australia Accor Apartments & Realty Full time

Located in the lifestyle and cultural precinct of Brisbane city you will find Mantra South Bank, which offers a selection of hotel rooms, studios, one and two bedroom apartments as well as a Mediterranean inspired menu at its OVELLO Bar & Kitchen. In your free time, explore South Bank’s many entertainment and recreation offerings that are within walking distance including restaurants, parklands, the famous Streets Beach, Queensland Performing Arts Centre, Queensland Museum and more.

Job Purpose
The focus of the Bar Supervisor is to supervise the Team Members to ensure consistency of both food and beverage service ensuring that it is performed in a friendly, courteous, efficient and professional manner. Secondary to this, the role is responsible for ensuring the premises are safe, clean and comfortable, incorporating responsible service of alcohol at all times.

Reporting Lines
- Food & Beverage Manager
- Bar Supervisor

Key Interactions
Internally
- Other internal departments
- Other department heads, people managers or executives
- Other internal employees

Externally
- Guests
- Suppliers

Primary Responsibilities
- To ensure that all responsible service of alcohol procedures are practiced at all times
- Greets guests and escorts them to tables
- Trains and monitors Food and Beverage Attendants and ensures service standards are met
- Ensures accurate recording and verification of Team Members time records
- Supervises all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
- Ensures that approved service sequences and standards are established and maintained at all times
- Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
- Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
- Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
- Promptly reports any maintenance work required to the Manager and or maintenance department
- Maintains all outlet stock levels
- Completes the Restaurant daily log book
- Develops training plans and conducts on and off the job training sessions for all outlet Team Members
- Attends all scheduled food and beverage and other relevant meetings when required
- Monitors outlets manpower, payroll budget, control costs and maximise profitability
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
- Punctual, efficient, and courteous at all times with guests and fellow Team Memberss alike
- Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
- Handles all guest complaints immediately, courteously and satisfactorily
- Greet all guests and escort them to their allocated tables when possible
- Assists with conducting performance appraisals of subordinates as instructed
- Other duties as may be prescribed from time to time due to operational needs
- Monitor & maintain a beverage cost of no more than 30%

Financial Performance
- Consider the financial impact on Accor for all activities and commitments.

Accor Representation
- Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally
- Represent Accor to key suppliers and partners
- Take every opportunity to be an Accor advocate by actively promoting special offers, services and facilities available within Accor.

Management and Leadership
- Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
- Empower high performers and innovators whilst fostering entrepreneurial spirit.

Guest Relations and Heartist
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
- Support and value the contributions of all team members, creating trust and empowering our people
- Treat guests and team members from all cultural groups with respect, sensitivity and transparency.

Workplace Health and Safety (WHS)
- Contribute to building and maintaining a culture that values effective and proactive WHS management
- Demonstrate personal commitment to maintaining a safe workplace at all times, including your own behaviours and practices
- Abide by the Accor WHS policy and related policies and procedures and fulfil any legislated requirements
- Participate in consultation regarding matters pertaining to your health and safety and that of your colleagues
- Report any health or safety hazards or incidents, faults, repairs, cleaning needs and accidents to your manager and record on the appropriate form immediately following accident. Particip

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