Principal Customer Engagement Officer
5 months ago
**Key responsibilities of this role include**: - Support the RHF Industry and Community Education (ICE) program to deliver strategic objectives for key audiences and realise RHF benefits. Provide high level advice to senior leaders and program staff on customer insights, issues and opportunities, and engagement practices consistent with IAP2 standards. Coordinate customer experience practices, including journey mapping, customer feedback analysis, and service design. Recommend improvements in quality evaluation methods and procedures to enhance overall service delivery by RHF staff. Collaborate with cross-functional teams to identify continuous improvement opportunities, determine strategic direction for customer segmentation, and design customer experience initiatives. Develop communication and engagement products such as training packages, website information, and other materials in line with RHF's engagement strategy and the department's communication and engagement requirements. Communicate and engage with stakeholder groups on behalf of RHF within department guidelines. Coordinate and manage community and stakeholder engagement forums, including communication with community groups, organisations, and government agencies, and providing authoritative advice to stakeholders. Assist on, build and deliver resilience education content for industry and community. Foster a positive working environment that embraces and promotes the values of equity, diversity, respect and inclusion.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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Principal Engagement Officer
5 months ago
Brisbane, Australia Queensland Health Full timeWant to be part of the biggest capital investment in health in Queensland History? Queensland is investing more than $14 billion in health infrastructure projects and a broad range of programs and initiatives, to relieve pressure on the public health system. This is the biggest capital investment in health in Queensland history. The Principal Engagement...
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Principal Communication and Engagement Officer
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Principal Engagement Officer
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Principal Engagement Officer
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Principal Engagement Officer
6 months ago
Brisbane, Australia Education Full timeAbout the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...
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Principal Communications and Engagement Officer
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Brisbane, Australia Agriculture and Fisheries Full timeWho we are For more than a century, the Department of Agriculture and Fisheries has played a vital role in enabling the production and protection of food and fibre for Queenslanders and the world. From the land to the sea. From the bush to the city. From hard-working families to global trade relationships. From connected communities to prosperity for...
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Principal Engagement Partner
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Principal Program Officer
3 months ago
Brisbane, Australia Youth Justice Full timeThe youth justice services workforce is central to achieving improved outcomes for Queensland's young people and communities. Working closely with the Manager Workforce, the Principal Program Officer Workforce will lead projects and initiatives that support effective and efficient youth justice service delivery that works for young people, families,...
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Principal Engagement Officer
5 months ago
Brisbane, Australia Agriculture and Fisheries Full timeWhat you will do As a Principal Engagement Officer, Community Relationships, you will: - Contribute to the strategic planning of communication and engagement activities to effectively engage community stakeholders to support the goals of the National Red Imported Fire Ant Eradication Program. - Lead and participate in the development, implementation and...
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Principal Engagement Officer
3 months ago
Brisbane, Australia Agriculture and Fisheries Full timeAs our Principal Engagement Officer, Community Relationships, you will: - Contribute to the strategic planning of communication and engagement activities to effectively engage community stakeholders to support the goals of the National Red Imported Fire Ant Eradication Program. Lead and participate in the development, implementation and delivery of...
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Principal Support and Engagement Officer
1 month ago
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Principal Project Officer
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Principal Policy Officer
2 weeks ago
Brisbane, Australia Transport and Main Roads Full timeThe Strategic Policy team within Digital Economy, Queensland Government Customer and Digital group are seeking an experienced and passionate Principal Policy Officer. The Principal Policy Officer will work across the department and the Queensland Government to support the growth of Queensland's digital economy, foster digital inclusion and participation,...
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Principal Project Officer
5 months ago
Brisbane, Australia Education Full timeAbout the Department of Education The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...
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Principal Executive Officer
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Brisbane, Australia Queensland Police Service Full timeThe Commissioner's Office manages the day-to-day administrative commitments and correspondence of the Commissioner. As the Chief Executive Officer of the Queensland Police Service, the Commissioner represents the organisation at local, community, state, national and international forums as well as ceremonial functions. The Commissioner's Office provides...
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Principal Policy Officer, Student Engagement
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Principal Project Officer
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Brisbane, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full timeWe are looking for a Principal Project Officer to join the Access and Engagement Services team in this exciting and rewarding role. This role will lead and support strategic projects in the Access and Engagement Services team, including leading customer service improvements, embedding trauma-informed practices across QSA and reaching our digitisation...
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Principal Policy Officer
6 months ago
Brisbane, Australia Education Full time**About the Department of Education**: The Department of Education (DoE) is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland. **Role of the Principal Policy Officer will be to**: - Provide strategic and operational advice to,...
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Principal Web Officer
6 months ago
Brisbane, Australia Environment and Science Full time**As the Principal Web Officer you will**: - Lead and manage the Digital Projects and Delivery team in the delivery of large projects and initiatives. Use customer-centric principles in the design of digital strategies, initiatives, products, and services. Proactively coach, mentor and manage the work performance and personal conduct of your direct reports....
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Principal Program Officer
3 months ago
Brisbane, Australia Environment, Science and Innovation Full time**Your contribution**: As Principal Program Officer, you will be responsible for delivering Environmental Recovery Program/s through the jointly funded Queensland and Australian Government Disaster Recovery Funding Arrangements (DRFA). The DRFA providesfinancial assistance to help communities, businesses and the environment recover from eligible disaster...