Administration and Student Services Officer

3 weeks ago

Gosford, Australia Institute of Science Management & Technology Full time

Institute of Science Management & Technology is a reputed RTO providing a range of nationally recognised courses across New South Wales.

We are currently seeking a motivated and passionate Administration Assistant / Student Services Officer to join our team in Gosford campus to extend support to our students.

The position is a full-time, permanent role for five days per week, from Monday to Friday, some weekends also may need to work.

Key Duties and Responsibilities:

- First point of contact for students, staff and external stakeholders in relation to any student requirements / enquiries.
- Provide exceptional customer service, advice, guidance and support to students
- Manage and file student documents.
- Manage and keep records of student certificates and transcripts collection.
- Manage and update students’ data in Student Management System (aXcelerate) and associated student enrolment information.
- Assist with the organisation of student events, programs for our students, including monthly orientation programs.
- Actively participate in the continuous improvement of the student experience.
- Ensure student complaints/concerns are dealt with in accordance with set protocols and ensuring the appropriate care and resolutions of concerns.
- Accept payments from students for tuition fees and other miscellaneous fees and enter data into the system.
- Manage and place orders for office supplies.
- Manage inventory of marketing materials and other goods.
- Manage Student enquiries of academic and non-academic nature
- Maintaining a professional environment for student learning
- Ad-hoc duties as required by Management.

Qualification & Competencies
- Certificate, Diploma and/or Bachelor degree in community work, counselling, or similar discipline (desirable)
- Minimum of one years' experience in a similar role (preferable)
- Ability to deal with student personal matters and liaise with external bodies to provide additional support to students
- Demonstrate ability to work in a multi-cultural environment
- Strong administration skills

ISMT provides equal opportunity in employment to all suitably able people, without discrimination or harassment based on a personal characteristic, protected under the Equal Opportunity Act.

**Salary**: From $50,000.00 per year

**Benefits**:

- Professional development assistance
- Visa sponsorship

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Gosford, NSW 2250: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 3 years (required)
- Administration: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 19/06/2023

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