Credit and Collections Specialist

2 weeks ago

North Ryde, Australia Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:

- Great opportunity to join the Credit and Collections team, using your strong communication skills and high attention to detail_

Are you an enthusiastic and proactive Collections Specialist looking to join a global ASX listed blue chip organisation and take the next step in your career?

As part of the Finance team, your role will be to ensure the prompt collection of payment from our wide customer base, manage Credit & Collections related activities, provide support with all matters relating to Credit and Collections and to be involved in projects to drive efficiencies in this space. Based at our North Ryde office, this role reports directly to the Credit and Collections Manager.

This is a 12 month fixed term contract opportunity.

The key responsibilities of this role include:

- Contacting customers to collect payment for their accounts
- Documenting all communication with the customers on the system
- Review and resolve matters escalated by other departments
- Identify and raise valid disputes on customer accounts
- Provide guidance and assistance on Invoice to Cash related matters to key stakeholders
- Active involvement in Invoice to Cash related Projects
- Work with internal customers to determine the collection strategy to be applied to particular accounts
- Review and approve/decline Repayment Plans, New Accounts, Master Data changes, Refund Requests and write off’s
- Manage pre-legal escalation debt collections
- Previous experience in a busy credit collections role
- Strong communication skills with an aptitude to build strong working relationships with a wide range of people
- A confident telephone manner with the ability to put customers at ease
- Good computer skills including Outlook, Word and Excel. Experience with SAP and Salesforce would be an advantage
- Exceptional organisation skills and strong attention to detail
- Quick learner with the ability to follow processes and procedures
- Common sense and initiative

Preferred Education

High School

Preferred Level of Work Experience

1 - 3 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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