IT Manager, Apac

3 weeks ago

Mount Waverley, Australia Radiometer Full time

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The IT Manager, APAC for Radiometer is responsible for enhancing customer satisfaction and support by contributing to the development and implementation of strategic IT plans, standardizing operating procedures, and improving service delivery models across the APAC regions.

This position is part of the HGM Service and IT, located in Australia and will be hybrid. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the HGM Service and IT Team and report to the Director Services and IT, HGM responsible for of upholding and enhancing our world-class service and IT standards to ensure optimal customer satisfaction, retention, and growth. If you thrive in a dynamic, innovative and high impact role and want to work to build a world-class IT Support organization—read on.

In this role, you will have the opportunity to:

- Actively contributing to the development and implementation of the overall HGM POC IT strategic plans in collaboration with HGM management.
- Engage directly with customers to understand their IT needs and requirements, ensuring the development and delivery of tailored solutions that meet their business objectives and enhance their satisfaction.
- Develop and sustain standard operating procedures for IT delivery within the HGM APAC regions to ensure consistency and quality.
- Monitor and enhance service delivery models and current support requests, focusing on efficiency and customer satisfaction.

The essential requirements of the job include:

- Proven experience in contributing to the development and implementation of IT strategic plans, demonstrating an ability to align IT initiatives with broader business objectives in collaboration with senior management.
- Demonstrable expertise in developing, implementing, and maintaining standard operating procedures for IT delivery, ensuring consistent quality across diverse regions such as the APAC.
- Strong background in monitoring and improving service delivery models to enhance IT support and customer satisfaction, with a focus on efficiency and effectiveness.
- Ability to manage multiple projects simultaneously, prioritising tasks and allocating resources effectively to meet deadlines and objectives within the constraints of the IT budget and timelines.
- Experience working in a multinational and diverse environment, especially within the APAC region, with strong interpersonal skills to manage and collaborate with teams across different cultural backgrounds and business practices.

It would be a plus if you also possess previous experience in:

- Extensive experience with hospital IT systems, including Laboratory Information Systems (LIS) and Electronic Health Records (EHR), with a focus on integrating IT solutions within clinical workflows and ensuring data integrity.
- Demonstrated ability to strategically address IT-related challenges in clinical settings, enhancing operational efficiency and compliance with healthcare regulations.
- Proven track record of successfully collaborating with clinical staff and third-party vendors to optimize IT service delivery and improve patient care outcomes.

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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