Customer Service Advisor

2 weeks ago


Pymble, Australia Charterhouse Full time

Pymble Location - Parking available and close to public transport
- Multiple roles Available
- $55-60K + Super
- ASAP Start
- Background/Criminal history checks required
- Hybrid working once fully trained
- Must be PR/AU Citizen to be considered

My client, a leader in the vehicle leasing/fleet management sector, is seeking an experienced Customer Service Advisor for a permanent role in Pymble NSW. As the Customer Service Advisor, you will be providing support to valued customers and clients and assisting with a wide range of enquiries ranging from account queries, order processing and coordination of vehicle delivery. You will be working in a fast paced, high volume call centre environment.

**Duties within the role will include**:

- Handling customer enquiries
- Updating account information
- Coordinate customer vehicle deliveries
- Proactively communicate progress on customer orders
- Effectively handle any customer issues and complaints and escalate if required through the correct processes
- Effectively liaise with internal/external stakeholders - Sales, Purchasing, Procurement, Suppliers and stakeholders
- Manage key events/tasks of the vehicle purchasing process
- Manage and process paperwork and documents
- Manage internal reports on outstanding deliveries
- Continually review, assess and follow up overdue/outstanding orders

**Benefits**
- On-going training provided
- Close-knit team environment
- Great office culture
- Gym membership offered

**Required Experience**:

- Previous experience in a customer serviced focused role.
- Previous experience in a call centre environment highly required
- Experience in using MS Suite
- Exceptional communication skills - written and verbal
- Hard working and committed work ethic
- Ability to multitask, and manage a busy and varied workload
- Confident in communicating to stakeholders and vendors



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