Learning & Development Officer

2 weeks ago

Pymble, Australia Busways Full time

Learning & Development Officer

Ryde based, supporting our Ryde and Willoughby depots Heavy vehicle driver training and assessment HR drivers licence essential; Cert IV T&A or willingness to obtain

About Busways

At Busways, our core focus is on quality customer service, stakeholder engagement and employee development.

For over 80 years, we’ve delivered a professional, reliable standard of service. We currently operate bus service contracts for Transport for NSW in Western Sydney, North Shore and West, Central Coast and North Coast and the South Australian Public Transport Authority in Adelaide’s Outer South.

With a team of more than 2,800 people, committed to transporting over 53.7 million passenger journeys each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure that the customer journey is seamless as possible.

About the Opportunity

We have a vacancy for a dynamic and motivated Learning and Development Officer to join our team in working across our  Region 7 depots  (Ryde and Willoughby). 

This is an exciting opportunity to join both a growing department and a growing company. You will be given in the opportunity to grow, develop and to take on more responsibility.

You will be working in a fast paced and energetic environment that will encourage you to be a conceptual and creative thinker within the team.

Role Responsibilities

Reporting directly to the Learning & Development Manager - Driver Training, you will be responsible for the training and assessment of employees focusing on classroom training, driving skills and assessing potential employees. The main duties of the role include but are not limited to:

Developing and maintaining constructive working relationships with management and staff Assessing and coaching new and existing employees in on-road driving skills, customer service, workplace safety and ticket machine usage Facilitating effective, interactive group training by creating a positive learning environment Conducting technical training in on road driving skills, vehicle and route familiarisation with positive outcomes for learners Carrying out coaching sessions and refresher training in technical driving skills Maintaining currency of knowledge on all policies, procedures and legal requirements as well as maintaining a best practice approach Managing your own daily schedule to ensure all training activities and assessments are completed Researching and utilising new learning and development content, methods and materials for training Working both autonomously and within a team environment to achieve KPI’s and excellent training outcomes

Required qualifications & skills

Certificate IV in Training and Assessment (highly regarded) or willingness to obtain Current NSW Drivers' Authority or willingness to obtain Current Drivers Licence (HR class minimum) Proficient in Microsoft Office 365 suite Strong communication, interpersonal and problem solving skills Possess the ability to learn and understand material quickly in order to facilitate training sessions Demonstrate a keen eye for detail, meticulous with paperwork and the ability to maintain focus under pressure Possess a demonstrated ability in successfully engaging learner groups using interactive and interesting techniques Intermediate computer skills Willingness to adapt in a changing environment Must be an Australian Citizen or Permanent Resident 

The following would be considered an advantage

Current RMS Driver Instructor accreditation for MR class or higher Willingness to travel between Busways existing depots within NSW and SA

Great work environment

Join a fun, friendly team in a supportive work environment where creative opportunities are plentiful and rewarding. We are a team that gets the job done, where no task is too big or small. We are collaborative within our team and across the organisation, while also working independently to contribute our unique skills and capabilities.

We care about our people and encourage employees to learn and develop, as well as offering great employee benefits including:

Fitness Passport, a great scheme allowing you and your family to access multiple pools and fitness facilities around Sydney and regional NSW all under one competitive membership fee  Employee Assistance Program by Telus Health, giving you and your family access to an independent organisation that provides a broad range of personal support services Career development opportunities available

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