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Member Experience Coordinator

1 month ago

Perth, Australia Spacecubed Full time

**MAIN DUTIES/RESPONSIBILITIES**:
As the Member Experience Coordinator, you will play a pivotal role as the primary point of contact for our community, dedicated to delivering unparalleled resident and visitor experiences during every interaction. Your responsibilities will encompass overseeing the operational aspects of the facility, ensuring seamless opening and closing procedures, efficiently managing the front desk, and maintaining the overall tidiness and functionality of the space throughout each day. Collaborative tasks will include directing inquiries, upholding spatial organization, and closely collaborating with the Sales & Operations Manager.

Your mission will be to consistently provide an extraordinary customer journey for all participants while also safeguarding the tranquil enjoyment of our residents by delivering top-tier event services.

**Overall Responsibilities**

**Reception**
- Meet and greet members and visitors proactively in a timely manner
- Troubleshooting member issues
- Assist guests and members with meeting room bookings and setups
- Managing phone and chat system and assisting callers with general information and directing enquiries to relevant team members.
- Onboarding members

**Space Management**
- Complete daily walkthrough of the workspace to maintain the presentation of kitchens, meeting rooms and break-out areas.
- Coordinate with building Management, Facilities, IT and external contractors in relation to space maintenance and cleaning issues.
- Opening and closing spaces
- Receiving and distributing mail

**Admin**
- Provision access to new members and visitors through work requests, allocation of swipe cards and keys and maintaining all access documentation and deposits
- Assist with the recruitment process and onboarding of new employees
- Schedule and coordinate team meetings, appointments and department meetings/catch-ups and take minutes
- Assist with other ad-hoc administrative and project requirements as required

**Skills required**:

- Strong communication and organizational skills
- Proven track record of exceptional customer service
- Enthusiastic can-do attitude to assist residents effectively
- Resourceful problem-solving ability
- Consistently exceed resident expectations
- Keen attention to detail, even in repetitive tasks
- Reliability in all aspects
- Proficient time management and multitasking
- Preferred technical knowledge (AV units/sound systems)
- Hospitality, customer service, or retail experience is advantageous

Please include in your cover letter a short paragraph as to why you think you would be great for this role.

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Perth, WA 6000: Reliably commute or planning to relocate before starting work (required)

Work Location: In person