Customer Support Agent

3 weeks ago


Sydney, Australia Hatch Full time

** This role is at Flare (not for Hatch)**

Hatch is supporting Flare to find a great Customer Advocate (Consumer) to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Flare.

**About the role at Flare**

As a Customer Advocate in our Consumer Experience Team, you’ll play a key role in supporting customers with the adoption and usage of Flare’s financial and non-financial products including employee benefits and salary packaging.

You’ll have the opportunity to collaborate with like-minded individuals and excel in a dynamic and inclusive environment. You’ll connect with your team in person two days per week in the Sydney CBD office, with flexibility to work from home on the other days.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Query Handling - Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Query Handling (online / live chat) - Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

**Strengths**
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Verbal communication - Speaks clearly to convey information effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Flare.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $85,000.00 per year

Work Location: Hybrid remote in Sydney, NSW 2000



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