Customer Experience Manager

3 months ago

Newcastle, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?

Due to company growth, O’Brien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Lambton AutoGlass Service Centre as a Customer Experience Manager

We are looking for someone with the appropriate skills & attributes that can assist our Service Centre Manager run one of our bigger Service Centres in Australia.

Ideally someone that is career driven, on their way up, motor vehicle industry experience is highly regarded
- ** Hours**:8.00am - 4.00pm
- ** Days**:Monday - Saturday roster (OT will be applicable)

**The Role**:
Our Lambton AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Experience Manager to lead customer service and focus on delivering a first class service to our new and existing customers.

**Key duties and responsibilities include**:

- Lead customer service and support the day to day running of the Service Centre
- Provide first class service to all customers using your amazing people and communication skills
- Keep customers appraised of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising Service Centre computer system

**In conjunction we are needing someone with**:

- A true passion for delivering customer service excellence
- Motor vehicle industry experience is highly regarded
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self organisation and time management skills
- Related Industry experience (automotive industry experience highly desirable but not required)
- Demonstrated strong leadership and coaching experience
- Highly developed stakeholder engagement, influencing, and presenting skills
- Strong IT skills in particular MS Office.

**The Perks**

O’Brien® is committed to giving you fantastic benefits, a platform for development and working with you to grow your career.

**To support this, we offer**:

- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

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