Customer Experience Agent

2 weeks ago


Newcastle, Australia The Recruitment Alternative Full time

**Company with high values, ethics and a reputation for excellence**:

- **100% Australian, family owned business**:

- **Generous Base salary + Superannuation + Bonus structure**:

- **A range of high performing products, national distribution network**

**About the Role**

You will be joining one of the most respected and leading suppliers of premium and complete solutions in cutting tools & power tool accessories industry. Celebrating over 50 years in business, their continued growth and expansion testifies to their winning mind-set and relentless pursuit to remain the market leader within the industry.

**What’s great about this role**:

- A business that genuinely lives out their core values
- Collaborative & Supportive Team Culture
- Supportive and inspiring leadership team
- Opportunity for ongoing training, growth and development
- Mon-Fri role, No weekend work

**Duties**:

- Ongoing liaison with clients throughout the order to delivery process
- Provide administration support across the sales process to BDMs
- Prepare and raise customer quotations
- Generate new sales leads, identify opportunities for up-selling
- Problem solving customer queries, discrepancies
- Systems administration and reporting as required

**Skills and Experience**:

- Previous experience in an office-based, customer care role in a similar industry
- Superior verbal and interpersonal communication skills with a bright telephone manner
- Enthusiastic nature combined with unflappable, resilient approach
- Ability to multi-task and proactively respond to changing client needs
- Highly collaborative within a team environment, yet able to work autonomously
- Able to demonstrate reliability with an outstanding work ethic

**How to apply**

**Job ID: JS12437/2.0



  • Newcastle, New South Wales, Australia NRMA Motoring & Services Full time

    About SIXT Australia:SIXT is 100% owned by NRMA Group. W e make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchi see partners...


  • Newcastle, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...


  • Newcastle, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...


  • Newcastle, Australia SIXT Australia Full time

    Company Description SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners...


  • Newcastle, New South Wales, Australia NRMA Motoring & Services Full time

    About SIXT Australia:SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners...


  • Newcastle, New South Wales, Australia NRMA Motoring & Services Full time

    About SIXT Australia:SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners...

  • Platform Manager

    4 weeks ago


    Newcastle, Australia nib Group Full time

    Platform Manager - Telephony & Agent Experience **Let's talk about who we are** The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed...

  • Buyers Agents

    4 weeks ago


    Newcastle, Australia Justified Talent Pty Ltd Full time

    **Are you a Real Estate agent or Buyer's Agent? Is it time to make a change?** **Go from being invisible in a crowded sector, to instantly visible and credible!** Here's a fact. Nearly all successful professionals seek expert advice when making big decisions. And that includes buying property, especially. Because property purchasing is complicated, time...

  • Platform Manager

    4 weeks ago


    Newcastle, Australia nib NZ Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Rental Sales Agent

    2 weeks ago


    Newcastle, Australia Avis Budget Group Full time

    **About Avis Budget Group** We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex** - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of...

  • Service Desk Agent

    2 weeks ago


    Newcastle, New South Wales, Australia Experis Full time

    Role: Service Desk AgentLocation: Newcastle, NSWDuration: 6-12 months with possible extensionsVisa: Citizens onlyProject Description:Team based out of Newcastle, NSW provides out-tasking services to customers across Australia on a number of different technology platforms.The Service Desk Agent will be supported by ITOC operations and engineering...

  • Guest Service Agent

    2 weeks ago


    Newcastle, Australia Newcastle Apartment Hotel Full time

    **About Us**: Terminus Apartment Hotel offers 49 supremely comfortable serviced apartments bursting with personality, space and ample light. We boast immaculate accommodation with water views out your window and the best of Newcastle on your doorstep. Beaches are a short stroll away, as are art galleries, museums, coffee, shopping, cocktails - you name it,...

  • Guest Service Agent

    2 weeks ago


    Newcastle, Australia Hospoworld Resourcing Full time

    Salary up to $60,000 + Super + Staff discounts + perks - Craft unforgettable guest experiences in a funky, vibrant hotel setting - Enjoy a dynamic, fun workplace while delivering exceptional hospitality **_The company:_** Synonymous with artful design and bespoke hospitality, this brand epitomizes boutique luxury. From unique décor to exceptional dining,...


  • Newcastle, Australia Camplify Holdings Limited Full time

    **Camplify Holdings Limited (CHL)**: is a global adventure travel technology company. Formed in 2021 we have three travel brands: Camplify, PaulCamper and MyWay. **Camplify**: was founded in Newcastle, Australia, in 2015, and is a peer-to-peer van-sharing platform operating across Australia, New Zealand, the UK and Spain. It has been identified as one of...

  • Guest Service Agent

    1 week ago


    Newcastle, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...


  • Newcastle, Australia PeopleFusion Recruitment Specialists Full time

    Contract Type: - Temporary/Contract Recruitment- Location: - Newcastle- Specialisation: - Customer Service & Sales- Reference: - 863865- Contact Name: - Amy King- Job Published: - April 29, 2024 11:30- 4-month temporary assignment - potential to extend! - Comprehensive training program commencing 3rd June 2024 - $35 + super per hour (casual hourly...


  • Newcastle, New South Wales, Australia PeopleFusion Recruitment Specialists Full time

    Contract Type: Temporary/Contract Recruitment Location: Newcastle Specialisation:Customer Service & SalesReference:Contact Name: Amy King Job Published:April 29, :30-4-month temporary assignment potential to extend Comprehensive training program commencing 3rd June 2024- $35 + super per hour (casual hourly rate)Do you love helping people and...


  • Newcastle, Australia Talent Supply Full time

    End to End Customer Experience - Own the CRM system - Develop marketing strategy Is your background in Customer Service, Business or Marketing? This is a fantastic opportunity to drive the end to end process of customer management and experience within a growing business! In this position, you will take ownership of internal and external customer...


  • Newcastle, Australia Greater Bank Full time

    **About the role** As a **Customer Experience Coordinator** is responsible for supporting and coaching the Contact Centre team by developing, implementing, maintaining, communicating, and providing an effective and timely service to internal and external customers. This is a **Fulltime 12-Month Fixed-Term** position working within the span of hours between...


  • Newcastle, New South Wales, Australia Talent Supply Full time

    End to End Customer Experience Own the CRM system Develop marketing strategyIs your background in Customer Service, Business or Marketing?This is a fantastic opportunity to drive the end to end process of customer management and experience within a growing businessIn this position, you will take ownership of internal and external customer management in...