Customer Experience Agent

7 months ago


Newcastle, Australia The Recruitment Alternative Full time

**Company with high values, ethics and a reputation for excellence**:

- **100% Australian, family owned business**:

- **Generous Base salary + Superannuation + Bonus structure**:

- **A range of high performing products, national distribution network**

**About the Role**

You will be joining one of the most respected and leading suppliers of premium and complete solutions in cutting tools & power tool accessories industry. Celebrating over 50 years in business, their continued growth and expansion testifies to their winning mind-set and relentless pursuit to remain the market leader within the industry.

**What’s great about this role**:

- A business that genuinely lives out their core values
- Collaborative & Supportive Team Culture
- Supportive and inspiring leadership team
- Opportunity for ongoing training, growth and development
- Mon-Fri role, No weekend work

**Duties**:

- Ongoing liaison with clients throughout the order to delivery process
- Provide administration support across the sales process to BDMs
- Prepare and raise customer quotations
- Generate new sales leads, identify opportunities for up-selling
- Problem solving customer queries, discrepancies
- Systems administration and reporting as required

**Skills and Experience**:

- Previous experience in an office-based, customer care role in a similar industry
- Superior verbal and interpersonal communication skills with a bright telephone manner
- Enthusiastic nature combined with unflappable, resilient approach
- Ability to multi-task and proactively respond to changing client needs
- Highly collaborative within a team environment, yet able to work autonomously
- Able to demonstrate reliability with an outstanding work ethic

**How to apply**

**Job ID: JS12437/2.0



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