Care Coordinator

1 month ago

Bendigo, Australia SASS Quality Support Services Full time

**About us**

Sharon Andrea Pty Ltd (SASS) is a fast growing provider of Quality NDIS services across Melbourne and Regional Victoria.

We provide disability support services to NDIS participants in their home, in the local community, within our own 20 acre disability activity farm and in our Bendigo based respite facility.

We are currently looking for a **full-time Care Coordinator** to join our care team. As the Care Coordinator you will oversee a team of disability support workers, you will work to provide outstanding care to participants in your region, advocating individualised care that enhances and promotes their quality of life.

**Tasks and Responsibilities**
- Maintain professional relationships with external agencies, and actively seek new referrals to grow business.
- Provide information to support staff in relation to Care Plans and staff training.
- Monitoring programs to ensure that they adhere to the participant’s NDIS plan, to enable SASS to work towards helping to achieve the participant’s goals through our support services.
- Development of participant reports as requested.
- Ensure staff satisfaction through regular (monthly) 1:1 supervision and/or communication.
- Ensure that the level of care provided to all participants is in adherence with the NDIS code of conduct.
- Creation of program rosters as per service agreement, ensuring accurate and timely publishing. This may also involve working with and supervising other rostering staff.
- Fulfillment of shift vacancies, and arranging replacement staff to cover planned and unplanned absences and shift changes.
- In support of the payroll team, verifying timesheets of disability support staff against participant rosters to ensure data is accurate and approved in a timely manner.
- In collaboration with the HR department (training), development and implementation of staff individual training schedules.
- Identify and report to department head, areas of recruitment & retention needed.
- Assist HR department (recruitment) with recruitment when required.
- Availability to fulfill on-call and after hours on a rotating roster.
- Travel as required.

**Qualifications**
- Tertiary education in Disability or Community Services an advantage, but not necessary.
- Tertiary education in Management or Business an advantage, but not necessary.

**Additional Requirements**
- NDIS Worker Screening Clearance
- Working with Children Check
- National Police Check
- Fully vaccinated against COVID-19 (1,2, and Booster), unless exempt
- A current driver's licence
- Current Full Comprehensive Motor Vehicle Insurance policy

**Key Selection Criteria**
- A demonstrated understanding of providing day-to-day support as directed by management and in line with the clients NDIS Plan
- Possess strong interpersonal skills, including the ability to communicate effectively with a range of people in a variety of situations.
- Ability to lead by example, coach and lead employees to deliver KPIs.
- Ability to identify and implement creative solutions to meet the clients needs
- Demonstrated ability to be well organised with excellent time management skills

**Supporting you to support others**

You will have access to:

- Friendly, flexible and supportive work environment
- Values-based culture & rewards and recognition
- Access to our referral based Employee Assistance Program
- Training and professional development opportunities

**Ready to work together?**

Click the **‘APPLY’** button above and upload your resume and cover letter.
- **Please Note**:_ _To ensure the health and safety of our employees, participants and people we serve at SASS, all staff are required to comply with statutory and Government requirements, such as public health directions, and SASS's vaccination policy requirements, with respect to COVID-19 vaccinations. The successful applicant must be able to meet SASS's mandate of receiving all recommended doses of approved COVID-19 vaccines (including boosters) approved by the Therapeutic Goods Administration and the provision of COVID-19 Certificate before commencing employment._

**Salary**: $75,000.00 - $79,999.00 per year

**Benefits**:

- Professional development assistance
- Referral program

Schedule:

- Monday to Friday
- On call

Application Question(s):

- How many years experience do you have within the disability industry?

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 18/08/2023
Expected Start Date: 04/09/2023

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