Return to Work Officer

3 weeks ago

Adelaide CBD, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
As a Return to Work Officer (RTWO) you are a key support into the Return to Work Specialist (RTWS) space whilst also developing skills, knowledge, and experience in managing face to face interactions with workers, employers and providers. This role is a stepping stone towards the RTWS role, and manages a portfolio comprised of both Corporate and Commercial medical expense claims.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- With the support of your Team Manager, Capability Manager(s), and Return to Work Specialists progress through a 6-month competency framework aimed at bolstering technical, process, and interpersonal skills that support progression into a Return to Work Specialist role;
- Accurately self-reflect on your progression through the competency framework and take up self-learning opportunities, or seek support where appropriate;
- Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out. Escalate claims to a Return to Work Specialist if required within agreed timeframes;
- Provide effective and efficient claims administration to ensure that injured workers receive fair and accurate compensation in accordance with relevant legislation;
- Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process, legislative requirements and premium impact;
- In liaison with internal stakeholders once the claim reaches medical entitlements, act as the key decision maker for all claims allocated;
- Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
- Maintain accurate and detailed documentation within the appropriate system at all times;
- Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand;
Qualifications:
**We’re interested in hearing from people who possess**:

- Recent work experience within a customer service-based role
- Strong administration experience
- Excellent communication and interpersonal skills as well as a team player attitude
- Exceptional time management and organisation skills
- Experience working within a dynamic fast paced environment
- Previous claims management experience will be an advantage in this role as well as experience within the fields of Psychology, Allied Health or Law

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following**:

- Staff benefits program with a wide range of discounts on offer
- Flexible work hours including 9 day fortnight, RDO
- Paid Parental Leave
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- The opportunity to work for a company that gives back to the community through our Gentle Bear program

**If this sounds interesting to you - we want to connect**

GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

**To be considered for this opportunity you must have the right to live and work in Australia when applying.

  • Return to Work Officer

    3 weeks ago

    Adelaide CBD, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Return to Work Officer

    3 days ago

    Adelaide, Australia Gallagher Full time

    Overview Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions...

  • Return to Work Officer

    3 weeks ago

    Adelaide, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the...

  • Return to Work Officer

    2 weeks ago

    Adelaide, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Return to Work Officer

    2 weeks ago

    Adelaide, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Return to Work Officer

    1 week ago

    Adelaide, South Australia Gallagher Full time

    About Us:Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Return to Work Consultant

    4 weeks ago

    Adelaide CBD, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 850100 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone - **Central Adelaide Local Health Network**: - **Roma Mitchell House, Adelaide**: - **Salary ASO-5 $84,522 - $94,003 p.a.**: - **Full-time temporary positions 2/12/24** **About the role** The Return to Work...

  • Return to Work Officer

    1 week ago

    Adelaide, South Australia Gallagher Full time

    About Us:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Return to Work Consultant

    3 weeks ago

    Adelaide CBD, Australia SA Health Full time

    **Job no**: 850100 **Work type**: Full time **Location**: Adelaide CBD **Categories**: Administration and Clerical - **Central Adelaide Local Health Network**: - **Roma Mitchell House, Adelaide**: - **Salary ASO-5 $84,522 - $94,003 p.a.**: - **Full-time temporary positions 2/12/24** **About the role** The Return to Work Consultant role will identity and...

  • Return to Work Officer

    1 week ago

    Adelaide, South Australia Arthur J. Gallagher & Co. (AJG) Full time

    IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Return To Work Officer

    1 week ago

    Adelaide, South Australia Arthur J. Gallagher & Co. Full time

    Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.You'll be part of a resilient team that works together to redefine the boundaries of excellence.At our organization, we value collaboration and making a positive impact in the lives of our...

  • Return to Work Officer

    1 week ago

    Adelaide, South Australia Gallagher Bassett Full time

    IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Return to Work Officer

    2 weeks ago

    Adelaide, Australia Gallagher Bassett Full time

    IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Return to Work Specialist

    3 weeks ago

    Adelaide, Australia Gallagher Full time

    Overview Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions...

  • Return to Work Advisor

    1 week ago

    Adelaide, South Australia Southern Cross Care Full time

    Be the difference. Enjoy great rewards and benefits. Permanent Full Time position - 76 hours per fortnight Expected commencement date - July 2024 Modern office in a great city-fringe location with onsite parking Salary Packaging benefits up to $15,900 annually to maximise your take home pay About the role The Return to Work Advisor is the...

  • Return to Work Specialist

    2 weeks ago

    Adelaide, South Australia Gallagher Full time

    Overview Gallagher Bassett is Australia's largest Third Party Administrator (TPA).Our focus is refreshingly simple:we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions...

  • Return to Work Specialist

    1 week ago

    Adelaide, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Return to Work Specialist

    4 weeks ago

    Adelaide, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Return to Work Specialist

    1 week ago

    Adelaide, South Australia Gallagher Full time

    About Us:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Return to Work Specialist

    1 week ago

    Adelaide, South Australia Arthur J. Gallagher & Co. (AJG) Full time

    IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...