Systems Support Analyst

4 weeks ago


Melbourne City Centre, Australia HAYS Full time

Salesforce | AWS | SQL

**Your new company**
A Victorian state government client based in Melbourne’s CBD.

**Your new role**

**Role and responsibilities**:

- Provide quality support services through multiple contact methods and tasks
- Provision of effective, efficient, and compliant support services in a timely and consistent manner
- Maintain strong customer focus and engagement at all times, across all customers and functions
- Maintain strong team and individual approval to the delivery of support services
- Report statistical information and operational reports to management.
- Triage incidents or tickets and assign them to appropriate stakeholders.
- Provide an excellent level of customer service to customers, by providing them with appropriate support responses and friendly communication.
- Develop and maintain knowledge of client business processes and make an active contribution to the improvement of these processes through input into the development, modification, and maintenance of systems.
- Contribute to the software quality assurance and testing activities to ensure delivery of quality systems to clients.
- Contribute to business requirements analysis and preparation.
- Conduct data analysis to drive decision-making activities.
- Have effective stakeholder engagement skills and experience

**What you'll need to succeed**
- Minimum 3 years Application Support or related experience delivering analysis artefacts on high complexity ICT projects
- Experience with SQL Server Management studio and reporting tools such as Power BI
- Experience with Salesforce and Amazon Web Services
- Experience and understanding of database systems and data management processes
- Accreditation with Working with Children in Children's services
- Desirable: Qualification in Business and Technical Analysis such as CBAP or similar
- Desirable: Demonstrated experience working in an Agile environment
- Desirable: Strong working and practical knowledge of Student Information Systems or similar

**What you'll get in return**
- 6-month contract with possible extensions.
- $400 - $500 + Super daily.
- Great working culture.

**What you need to do now**

2856908


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