16219i Customer Service Officer

2 weeks ago


Ipswich, Australia Top Office Group Full time

We are urgently seeking experienced Customer Service Officers (with strong administration skills) for upcoming temporary roles with a **highly professional inbound local government customer contact centre in Ipswich**.

Duties include receiving enquiries from customers, providing information, updating systems and completing necessary follow-up administrative action.
- Additional hours may be available based on your availability to work longer hours and the business needs._

To be considered, you will need to demonstrate:

- Strong customer service experience in a high-volume environment (call centre experience advantageous but not essential).
- Well-developed administration skills.
- Demonstrated commitment to high quality customer service with the ability to understand complex customer enquiries and manage customer expectations whilst adhering to policies and processes.
- Sound technical skills with proven ability to grasp new systems quickly and work across multiple screens whilst handling a customer enquiry.
- Flexibility to work a casual roster arrangement within the timeframe identified above.
- Availability to commence 19/03/2024.

**_Five weeks training will be provided to support learning goals. Availability to attend this training for the first 5 weeks on every Tuesday, Wednesday and Thursday between 9:00am to 4:00pm is required._**

**Where to from here?**

We look forward to hearing from you
- Established for over 35 years in Ipswich, Top Office Group is a preferred supplier of staffing solutions to Queensland Government, Ipswich City Council, Bendigo Bank and leading local businesses._



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