IT Disaster Recovery and Service Continuity Manager

2 weeks ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
As the way we shop continues to evolve, our Technology team keeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

**About the role**:
We are looking for an IT Disaster Recovery Manager to join the Major Incident Management function in Coles Technology.
- Key responsibilities include:_
- Provide hands-on management approach to designing, planning, exercising, and maintaining ITDR capability within Coles’ Technology environment
- Lead the ITDR cadence of Technology teams ensuring DR plans and exercises and regularly reviewed, maintained, and executed
- Provide end-to-end management during ITDR scenarios - Incident response, assessment, declaration, restoration of service, and post-disaster reviews
- Ensure ongoing maturity and uplift of the ITDR function for Coles Technology
- Embed ITDR guidelines across Technology teams and cross-functionally
- Integrate ITDR framework with Group Response expectations and framework

**About you and your skills**:

- Ability to lead a team of Technology and business team members to meet ITDR framework requirements
- Extensive experience working in a Technology context within a dynamic environment such as retail
- Solid understanding of recovery processes and methodologies
- Strong ability to empathise with - and understand - impacts to Technology and business, then translate these into actionable DR plans
- Ability to think laterally when required, be objective in approach, and to remain calm in a crisis
- Adapt with constant change, manage complex issues, and rapidly reprioritise tasks
- Ability to translate and communicate information to a wide range of stakeholders
- Ability to work cross-functionality and understand changing business requirements
- Strong attention to detail ensuring ITDR plans are fit for purpose
- Ability to guide teams ensuring they are aware of their DR responsibilities
- Negotiate and agree upon DR targets with stakeholders

LI-DIG3

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 110191

Employment Type: Full time

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