Store Excellence Business Partner Wa/sa

4 weeks ago

North Sydney, Australia EssilorLuxottica Full time

We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands **Ray-Ban, Oakley**, **Oliver Peoples, Persol, Costa** and more, alongside esteemed licensed brands such as **Tiffany & Co, Burberry**, and **CHANEL** whilst our cutting-edge lenses **Varilux **and **Transitions** lead the industry in innovation. In **Australia **and** New Zealand,** we operate the iconic retail and eye care brands**:Sunglass Hut, Oakley, OPSM, Ray-Ban **and **Laubman & Pank. **Every day, EssilorLuxottica’s _190,000 employees in 150 countries _work towards a common mission to help people _see more and be more._

The role of Store Excellence Business Partner is responsible for enhancing the capabilities of our retail store networks in order to achieve desired outcomes for EssilorLuxottica. This will be accomplished by providing on-site coaching and support that specifically emphasizes the following areas:

- Improving sales and service excellence, thereby enhancing the overall customer experience
- Enhancing optical dispensing skills
- Expanding product knowledge and optimizing sales mix
- Fostering operational efficiency and excellence in store management
- This role does have an overnight travel requirement where you will be expected to make store visits within your region of Western Australia & South Australia, approximate travel requirement would vary depending on location however can range from 1 night to 3 nights within the Regions._

**Requirements for Success**

As a crucial partner to both the State Sales team & Leonardo team, this role will be instrumental in devising and implementing plans for developing capabilities that are in line with the business startegy, while simultaneously promoting industry best practices.
- Ensure retail operating standards and KPIs are met through the delivery of capability development programs
- Deliver in store coaching and support that increases store team capability to achieve business results
- Drive a premium customer experience across our EssilorLuxottica store network
- Support the capability sign off procedure for talent progression
- Contribute to the long-term strategic plan through shared insights

**Skills & Experience**
- Optical dispensing skills and experience essential (minimum 5 years)
- Tertiary qualifications in Business, Education, or related discipline desirable
- Experience working with stakeholders at various levels
- Enjoys working in a fast-paced environment and can manage tasks with competing deadlines
- Organisational, planning and problem-solving skills
- Exceptional communication skills and a desire to give the best customer experience

**Working at EssilorLuxottica**

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day.
- A generous yearly product allowance for you to spend across our portfolio of brands
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica family
- Holiday Club - 1 extra week of annual leave (Totals 5 weeks of annual leave per year)

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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