Product Owner

6 months ago

Sydney, Australia NSW Government -icare Full time

Facilitate collaboration practices and behaviours across business lines, enabling functions, and tribes to delivery quantifiable value for customers and the icare portfolio
- 09 months Fixed-term role in a hybrid working environment| Sydney CBD location
- Competitive remuneration

**About the Role**

This role identifies customer and business user needs - in connection to the products and services offered by icare - and works with cross-functional teams to manage product releases in a way that maximises the value experienced by the customer. This role contributes to the strategic cultural evolution to agility by displaying mature Agile practices working as part of Squads; they build understanding and positive experience for colleagues who are new to agility - explaining the Product Owner’s role and ways of working

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as **Product Owner** you will:

- Define and manage the product vision and strategy, based on customer needs; achieved through collaboration with colleagues responsible for designing customer journeys. Develop and maintain strong relationships with Customer Journey (Business) teams and Delivery Squads, so that clear understanding and communication of customer needs flows across this ecosystem.
- Develop Epics and User-Stories which represent customer requirements. Develop detailed product feature specifications and ensure they’re clearly understood. Be consistently available to the Delivery Squads to answer queries concerning user requirements, and during Showcase events test that the acceptance criteria for the product increment has been met.
- Form the epics and user-stories into a value prioritised backlog; perpetually refine the backlog so that the Delivery Squads have a qualified transparent pipeline of work at all times. Make tough decisions on what features to include in each sprint or release, based on the value they will deliver to customers and the business. Continuously monitor the delivered product improvements effect using data-driven insights to make informed decisions and prioritize future improvements.
- Operate with a prioritisation approach that puts delivery of customer value as the prime orientation yet balances the business dimensions of Risk and Governance. Ensure that the product is compliant with all relevant regulations and standards and manage any legal or ethical considerations related to the product.
- Collaborate with peer Product Owners to understand system (people/process/tech) capabilities, to link common requirements on backlogs, and highlight duplication. Contribute to an efficient use of business resources and time but pursuing common solutions wherever possible.

**Skills & Experience**
- Proficiency with collaboration tools such as Jira and Confluence (Desirable)
- Leadership of collaborative cross-functional teams (eg. Agile ways of working)
- May have been a Scrum Master, or Customer Experience practitioner in the past
- Customer centric thinker. Understanding of business + customer value created through incremental development of customer products/services/experiences
- Commercially astute: makes decisions using data that produces a backlog of work for viable return on investment delivery, business efficiency, and waste eradication. Mastery in prioritisation, product road map planning & execution
- Drives for results: assisting people to overcome obstacles with rigour, focusing on topics that matter so that delivery & service performance trends positively. Creates clarity.
- Is a positive agitator for change & continuous improvement; acts as a role model for personal situational adaptability. Is curious

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

In addition, we insure builders and homeowners, provide treatment and care to people severely injured on NSW roads; and protect more than $266.6 billion of NSW Government assets, including the Sydney Opera House, the Sydney Harbour Bridge, schools and hospitals.
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