Functional Support Analyst

2 weeks ago

Perth, Australia Western Power Full time

**Functional Support Analyst**:

- Location: Perth Office - CBD, WA, AU- 16 Nov 2023This is a unique and exciting time to be a part of the Tech & Data Services team at Western Power. We are at the forefront of the energy transition in leveraging existing and new technologies, including microgrid, stand-alone power systems (SPS), battery storage solutions and incorporating increased levels of renewable energy such as roof top solar into the energy system. We're transforming the electricity network ensuring a cleaner, brighter and more resilient energy supply for the next generation.

We're also working hard on enabling the decarbonisation of the energy system by converting more of our energy consumption to electricity, including electric vehicles (EVs) as well as other initiatives to enable industry sectors to reduce emissions by making the switch.

We support Western Power’s objectives through fit-for-purpose data so the business can extract maximum value from our assets in any work location. We need your support to ensure appropriate techniques and tools are used to deliver solutions to the business that they can use to generate insights that yield better & faster decisions, using data they can trust and understand.

We believe that Tech & Data is the best place to be in Western Power because it’s not often that you get the chance to establish a whole new capability within a large organisation in WA. Everyone in the team is passionate about making it work and making it work well; we’re a hands-on, conscientious bunch, and always look for opportunities to improve. Tech & Data Services is the ‘engine room’ but we’re not just stoking the boilers, we’re developing the machine. Keep reading if you’d like to learn more

We currently have an exciting opportunity for a Functional Support Analyst at Perth Office CBD on a Permanent Full-Time basis.

**About this role**

As the Functional Support Analyst, you will be responsible for configuring Western Power IT enterprise systems within a process domain to meet business needs, including data updates, enhancement requests, security changes.

This position also provides advice and assistance to business users to optimise system use and resolve technical and business issues. You will also be required to:

- Develop a detailed understanding of Western Power’s enterprise systems in your domain and how they support business processes and outcomes
- Analyse and resolve functional incidents and problems, including root cause analysis and solution design in line with defined service levels and provide timely communication to all stakeholders
- Maintain system documentation to a high standard as required to ensure business process governance
- Configure enterprise IT systems to evolving business processes and objectives and assist with testing
- Provide cost effective responses to user requests for advice, support and resolution of technical and business process issues
- Perform housekeeping and scheduled maintenance activities to maintain the health of enterprise systems

**About you**

We are seeking someone with experience and attributes that include:

- Diploma in Information Technology OR a minimum 2 years demonstrated and sound industry experience in Information Technology combined with a relevant Tertiary or Industry qualification e.g. one or more of:

- ITIL Foundation Certificate
- IT Support Certificate;
- Cert III or IV in IT;
- Microsoft Technology Associate Certification;
- IT Career Starter Collection;
- CompTIA;
- Cloud Computing certification;
- Demonstrated end to end functional knowledge of enterprise systems, business processes and end users, including system configuration, security, integration, customisation and reporting.
- Demonstrated ability to analyse and resolve functional incidents and problems, including root cause analysis and solution design
- Ability to assess business requirements for enhancements to enterprise systems and recommend solutions that will provide best for business outcomes
- Ability to build and maintain relationships with enterprise system stakeholders
- Previous experience in testing enterprise systems to ensure that business requirements are met
- Ability to consult effectively, provide user advice and basic coaching / training on the use of enterprise systems and the related business processes they support.
- Ability to self-manage to effectively balance and prioritise consultancy, support and project tasks.

**Joining Western Power**

At Western Power, we live and breathe our values. Here’s how the Tech & Data Services team align...

**Safe & caring** - Safety is critical to our business; we are not only passionate about our physical safety, but the psychological safety of our people. We are also keen to drive technology solutions to alleviate risks.

**Results focussed** - Our customers and communication are at the core of Western Power’s purpose, and digital technology is rapidly changing how we engag

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