Customer Advocacy Officer

2 months ago

Melbourne, Australia Momentum Energy Full time

About the role:
You will investigate and resolve customer complaints that have been referred to Ombudsman Schemes in a fair, reasonable and timely manner, and you will identify and recommend continuous improvement opportunities.

Complaints will be managed through liaison with customers, the Ombudsman, and other departments within Momentum, and you’ll ensure that responses to the Ombudsman office meet their specific required standards. You’ll advise solutions to customer issues, maintain a complaints database, conduct reporting and analysis, and provide continuous improvement feedback to the broader Momentum business units to help improve business process and customer experience.

About your skills and experience:
You're a great communicator and relationship builder, and you’re passionate about managing relationships with customers and other stakeholders. You’ll need sound investigation and outstanding written communication skills.

You’ll bring experience in delivering superior customer service and in complaint handling within the energy industry

You’ll pride yourself operating in an ethical, personal and respectful manner. You’re also highly organised, positive and optimistic, and you have sound negotiating techniques.

What's in it for you?

Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based in our Melbourne or Cambridge office, we are also open to offering you the option to work from home, chat to us about what this could look like for you

We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.

  • Advocacy Officer

    2 months ago

    Melbourne, Australia Swinburne University of Technology Full time

    Swinburne Student Life have an opening for an Advocacy Officer to join their team! Reporting to the Senior Advocacy Officer, the Advocacy Officer will support the achievement of Swinburne Student Life’s values, mission, and goals. The Advocacy Officer will play an integral role in the delivery of quality customer service to students and Student Life...

  • Advocacy Officer

    4 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    Swinburne Student Life have an opening for an Advocacy Officer to join their team! Reporting to the Senior Advocacy Officer, the Advocacy Officer will support the achievement of Swinburne Student Life’s values, mission, and goals. The Advocacy Officer will play an integral role in the delivery of quality customer service to students and Student Life...

  • Advocacy Officer

    2 weeks ago

    Melbourne, Victoria, Australia Dixon Appointments Full time

    Higher Education Immediate commencement World ranked University Support students in a meaningful way 12 week assignment Hybrid work model WFH and CampusThe Organisation:Our client is a world-ranked university leading the way in innovation, industry engagement and social inclusion. Proudly creative with real-world industry connections and experiences...

  • Customer Advocacy Complaints Manager

    2 weeks ago

    Melbourne, Australia HSBC Full time

    -Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Advocacy and Partnerships Officer

    4 weeks ago

    Melbourne, Australia Yarra City Council Full time

    **Advocacy and Partnerships Officer** **Permanent Full Time (Flexible)** **Band 6 - $92,991.03 - $101,235.97 + super + RDO (RDO applicable for full time 38 hours per week only)** - **Supportive and Friendly team environment where we value growth and development**: - **Hybrid/flexible working arrangements and an emphasis on work/life balance**: - **Work...

  • Customer Advocacy, Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia Jetstar Full time

    Challenge yourself to handle critical cases within the legal and executive channels:- Fantastic opportunity to lead and mentor a team of Customer Advocacy professionals:- Permanent Full-Time opportunity based at our Collingwood Office in Melbourne.If you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are...

  • Advocacy and Partnerships Officer

    2 weeks ago

    Melbourne, Victoria, Australia Yarra City Council Full time

    Advocacy and Partnerships OfficerPermanent Full Time (Flexible)Band 6 - $92, $101, super + RDO (RDO applicable for full time 38 hours per week only)- Supportive and Friendly team environment where we value growth and development:Hybrid/flexible working arrangements and an emphasis on work/life balance:- Work in a dynamic and collaborative environmentThis is...

  • Safeguarding and Individual Advocacy Officer

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your disability advocacy expertise to provide support and advice to the Office of the Public Advocate branch - Fixed-Term (until the 31/12/2025), Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $92,332 - $104,762 plus superannuation. **About Us**: The Office of the Public...

  • Policy Research and Advocacy Officer

    4 weeks ago

    Melbourne, Australia Jesuit Social Services Full time

    About the role About the role The key objectives of this position are: - To contribute to the development and implementation of the policy, advocacy and research agenda for the Jesuit Social Services Policy team. - To undertake high quality research projects and public policy analysis. - To assist in devising and undertaking advocacy strategies to promote...

  • Customer Advocacy, Team Lead

    3 weeks ago

    Melbourne, Australia Jetstar Full time

    **Challenge yourself to handle critical cases within the legal and executive channels.**: - ** Fantastic opportunity to lead and mentor a team of Customer Advocacy professionals.**: - ** Permanent Full-Time opportunity based at our Collingwood Office in Melbourne.** If you’ve ever thought about a career in aviation — now is the perfect time to take...

  • Student Counsellor

    2 months ago

    Melbourne, Australia Melbourne Institute of Technology Full time

    Position: Student Counsellor & Advocacy Officer (2 open roles) Location: Melbourne Campus Employment type: Full-time & Part-time, 0.6 FTE Award: Educational Services (Post-Secondary Education) Award 2020 Melbourne Institute of Technology (MIT) is a leading Private institute of Higher Education with campuses in Melbourne and Sydney. We provide IT,...

  • Student Counsellor

    2 days ago

    Melbourne, Australia Melbourne Institute of Technology Full time

    Position: Student Counsellor & Advocacy Officer (2 open roles) Location: Melbourne Campus Employment type: Full-time & Part-time, 0.6 FTE Award: Educational Services (Post-Secondary Education) Award 2020 Melbourne Institute of Technology (MIT) is a leading Private institute of Higher Education with campuses in Melbourne and Sydney. We provide IT,...

  • Executive Manager, Customer Complaints

    3 weeks ago

    Melbourne, Australia Suncorp Group Full time

    Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a pivotal role with unique responsibilities. You'll be at the helm of shaping our approach to customer advocacy, ensuring consumer interests are protected, transparency is enhanced,...

  • Policy Research and Advocacy Officer

    2 weeks ago

    Melbourne, Victoria, Australia Jesuit Social Services Full time

    About the roleAbout the roleThe key objectives of this position are:To contribute to the development and implementation of the policy, advocacy and research agenda for the Jesuit Social Services Policy team. To undertake high quality research projects and public policy analysis. To assist in devising and undertaking advocacy strategies to promote positive...

  • Student Counsellor

    2 days ago

    Melbourne, Australia Melbourne Institute of Technology Full time

    Position: Student Counsellor & Advocacy Officer Location: Melbourne Campus Employment type: Full-time Award: Educational Services (Post-Secondary Education) Award 2020 Melbourne Institute of Technology (MIT) is a leading Private institute of Higher Education with campuses in Melbourne and Sydney. We provide IT, Networking, Data Analytics,...

  • Executive Manager, Customer Complaints

    3 weeks ago

    Melbourne, Australia Suncorp Group Full time

    Are you ready to lead the charge in elevating customer satisfaction and advocacy to new heights? Join Suncorp Bank as our Executive Manager, Customer Complaints and Advocacy, a pivotal role with unique responsibilities. You'll be at the helm of shaping our approach to customer advocacy, ensuring consumer interests are protected, transparency is enhanced, and...

  • Advocacy Support and Advice Officer

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time

    About the Business UnitThe Office of the Public Advocate (OPA) is an independent statutory office accountable to the Victorian Parliament which has been established to protect the rights and enhance the position of people with disabilities in Victoria.This position is part of the Advice & Education service, which includes the Advice Service and the Community...

  • Policy & Advocacy Manager

    2 weeks ago

    Melbourne, Victoria, Australia Vision 2020 Australia Full time

    About the roleTake this fantastic opportunity to use your policy development, advocacy and stakeholder engagement skills to play the lead role in a national peak body that works with member organisations to eliminate avoidable blindness and vision impairment and ensure full community participation of people who are blind or have low vision.Reporting to the...

  • Customer Advocacy Specialist Hardship

    3 weeks ago

    Melbourne, Australia VOCUS Full time

    Hybrid Working - 2 days in the office, 3 days' work from home. - Make your mark delivering second to none customer support! - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We are a business who is crazy about customers. We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate...

  • Strategic Advocacy and Engagement Advisor

    4 weeks ago

    Melbourne, Australia Whitehorse City Council Full time

    **Salary $114 - $127K per annum + 11% Superannuation**: - **Flexible working conditions and work from home 2 days a week**: - **Shape and lead Whitehorse City Council's advocacy function**: - **Real opportunity to make a difference At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving...