Advocacy Officer

3 weeks ago

Melbourne, Australia Swinburne University of Technology Full time

Swinburne Student Life have an opening for an Advocacy Officer to join their team

Reporting to the Senior Advocacy Officer, the Advocacy Officer will support the achievement of Swinburne Student Life’s values, mission, and goals. The Advocacy Officer will play an integral role in the delivery of quality customer service to students and Student Life outcomes, conducting all administrative and operational aspects of the Advocacy service. Organisational knowledge, judgement, independence, and policy interpretation are important aspects of the role.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Demonstrated relevant experience in advocacy and/or the interpretation and implementation of policy, procedure and regulation
- Demonstrated ability and capacity to contribute to the development of a positive and co-operative team environment
- Demonstrated ability to deliver outstanding customer service, to implement new initiatives and take an innovative approach to customer service and conflict resolution
- Demonstrated experience in assisting a culturally diverse client base in high stress and high pressure situations

**Qualifications**
- A relevant tertiary qualification or an equivalent combination of relevant experience and/or education/training

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Friday 16th June 2023, 5pm**

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

**Equity and Diversity**
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

**Aboriginal and Torres Strait Islander Applicants**
- We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant_
LI-SW

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