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Territory Manager

7 months ago

Brisbane, Australia STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

**Position Summary**:
The key objective of this role is to support the STERIS Endoscopy division in achieving sales targets, goals and objectives; to aid in the achievement of customer satisfaction and business growth through focused business planning; and to support customers with clinical expertise to enable optimal patient outcomes.

**Duties**:
1. Develop and implement territory sales plans to achieve sales targets and business objectives.

2. Build and maintain strong relationships with KOLs and all other clinical and non-clinical stakeholders within the territory.

3. Conduct product demonstrations and presentations to educate healthcare providers on the benefits of the STERIS Endoscopy products.

4. Keep up to date with industry trends, market conditions, and competitive landscape to identify new business opportunities and drive growth.

5. Collaborate with internal teams such as marketing, customer service, and clinical support to ensure successful product launches and effective customer support.

6. Analyse sales data and market insights to make informed decisions and adjust sales strategies as needed.

7. Meet or exceed sales quota and achieve other key performance indicators as established by the company.

8. Travel as necessary within specific geographic territory to optimize STERIS Endoscopy product exposure and penetration. Travel should be in conjunction with established call activity, account management functions, achieving current sales objectives and developing new opportunities for the STERIS Endoscopy product portfolio.

9. Established contact person for hospital management, purchasing department and hospital staff as it relates to STERIS Endoscopy business.

10. Participate in planning and implementing the marketing and sales strategy.

11. Collaborate with National Sales Manager on annual sales forecast, business plan development, for increasing revenue within territory.

12. Interact with other departments in the organisation to ensure proper handling of Customer requirements. This includes but is not limited to Sales Leadership Team, Marketing, Operations, Projects, Customer Service and Technical Service.

13. Troubleshoot and evaluate all product reliability issues in assigned territory. Product issues must be reported through the approved channel for rapid response initiation, and communication with the Customer account maintained until resolution.

14. Maintain accurate correspondence, Customer account records, Customer database and sales pipeline (inclusive of sales forecasting and market intelligence) within the Corporate CRM.

**Duties - cont'd**:
**Education Degree**:

- Bachelor's Degree

**Required Experience**:
Specific Work Requirements
1. Must have excellent interpersonal written and verbal communication skills.
2. Must be able to travel a minimum of 50%.
3. Prior field sales or management experience required.
4. 2 - 5 years sales experience with business-to-business sales or equivalent experience.
5. Medical device sales highly preferred.
- Specific Skills and / or Business Competencies
- Personal Characteristics:
- Exhibits a high energy level; demonstrates a positive outlook.
- Looks for and takes advantage of sales opportunities.
- Ability to plan and prioritise a flexible work schedule.
- Is persuasive and resilient in overcoming objections.
- Exhibits sound and accurate judgment.
- Is an effective communicator of selling approaches, processes, and product information.
- Personal Principles:
- Achieves established goals; driven to succeed.
- Takes responsibility for own actions.
- Works to do what’s right; trustworthy, open, and honest.
- Demonstrates ability to manage a territory.
- Ability to work both independently and as part of the team.
- Customer Service Attributes:
- Displays courtesy and sensitivity in resolving difficult or emotional customer situations.
- Exhibits good listening and comprehension skills.
- Strives for ‘win-win’ solutions to problems / opportunities.
- Teamwork Attributes:
- Asks for help when needed.
- Listens to and values feedback, shares opinions with team members.
- Participates actively and enthusiastically in team / group discussions.
- Respectful of, and actively solicits, team member opinions.

**Preferred Experience**:
**Skills**:
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.