Policy Servicing Administrator

2 weeks ago

Melbourne, Australia AIG Full time

#LI-JC1

Who we are

We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.

We’re also committed to making a positive difference for our people and in the communities where we work and live. It’s why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the Team

The role is part of the Client Policy Servicing and Collections team servicing Australia and New Zealand reporting into the Head of Policy Servicing and Collections Australasia. We are part of a wider Operations team and work closely with other AIG functions mainly Profit Centres, and Shared Services teams as well as being the first point of contact for external brokers. This role plays a vital part in the effective management of policy bookings and the reduction of unallocated cash balances which leads to better financial reporting and informed decision making.

About the role

The role is for a Client Policy Servicing team member dedicated to achieving mínimal booking issues for insurance premiums to assist with the reduction’s overdue receivables and unallocated cash. This role deals with both internal and external customers and involves taking the best course of action to resolve discrepancies and action queries.

This position is located in Melbourne.

What you need to know

Key accountabilities will include but not limited to:

- Act as the liaison between the profit centres, operations and the AIGSS KL team with regard to the Underwriting administration tasks performed in AIGSS KL. This will involve managing escalations, feedback, and requests
- Address queries that pertain to product, system & transactions specific to ensure effective resolution within a timely manner
- Be the key contact person between CPS Australasia, Operations, Profit Centres and the AIGSS KL team. This will involve being the escalation point for resolution of process queries, policy-specific queries as part of BAU activities i.e. bookings, unallocated cash etc.
- Conduct Quality Assurance Audits on CPS teams across CPS Australasia in addition to the standard QA processes to ensure processes are being adhered to and identify trends and opportunities for improvement & communicate plan with each team
- Review current processes to ensure continuous improvement and or process optimization can be achieved to establish ‘best practice’ that is standard across the CPS region. This will include understanding the effects of change to profit centre, AIGSS KL & CPS Australasia, and documenting decisions and changes to affected teams.
- Work within agreed decision-making standards, limitations and authorities
- To carry out your accountabilities and objectives within the framework of AIG Australia’s Regulator policy

What we’re looking for:

- Proven administration experience
- Excellent communication skills (verbal and written)
- Excellent Computer Skills, with intermediate skills in Microsoft Word and Excel
- Demonstrated experience in dealing with various including senior leaders, peers and other staff
- Analytical & Problem-solving skills with attention to detail
- Ability to work well with others as well as work autonomously when required
- Able to balance numerous tasks and meet deadlines; possess excellent time management skills
- Flexible and adaptable
- Have an understanding of the insurance industry (desired)
- Experience in offshore processing centres (desired)

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, colo

  • Policy Administrator

    2 weeks ago

    Melbourne, Victoria, Australia SMAART Recruitment Full time

    We are excited to be recruiting for a Policy Administrator for a leading Australian private health insurance provider, known for crafting personalised plans for members, veterans, and families. This position is highly administrative.With a commitment to prioritising members, they have a strong member-first ethos. As a tight-knit organisation, they foster a...

  • Policy Administrator

    2 weeks ago

    Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    $73,890 plus 14% Superannuation and 17.5% annual leave loading - Permanent opportunity, flexible location - Leading National Health and Education member-based organisation - Leading National Health and Education member-based organisation - $73,890 plus 14% Superannuation and 17.5% annual leave loading - Permanent opportunity, flexible location **About the...

  • Insurance Policy Administrator

    4 weeks ago

    Melbourne, Australia Aon Corporation Full time

    Posting Description: - Entry level role - training provided - Insurance Policy Administration support - Hybrid role - work from home and the office **About Us** If you have a passion for client service, stakeholder engagement and insurance, we would love to hear from you. This is a hybrid role with the flexibility to work from home and from our Aon...

  • Administrative Law and Policy Specialist

    4 weeks ago

    Melbourne, Australia State Revenue Office Full time

    Location: Melbourne | CBD Job type: Fixed term / until 30 June 2025 Organisation: State Revenue Office **Salary**: $106,534 - $117,716 Occupation: Legal Reference: VG/SRO/PAL/ALPS/0224 One (1) fixed-term Administrative Law and Policy Specialist Grade 5 position is being offered in the Policy and Legislation Branch, Policy Advisory and Legal Services...

  • Administrative Law and Policy Specialist

    4 weeks ago

    Melbourne, Australia State Revenue Office Full time

    Location: Melbourne | CBD Job type: Fixed term / until 30 June 2025 Organisation: State Revenue Office **Salary**: $106,534 - $117,716 Occupation: Legal Reference: VG/SRO/PAL/ALPS/0224 One (1) fixed-term Administrative Law and Policy Specialist Grade 5 position is being offered in the Policy and Legislation Branch, Policy Advisory and Legal Services...

  • Administrative Law and Policy Specialist

    4 weeks ago

    Melbourne City Centre, Australia State Revenue Office Full time

    Administrative Law and Policy Specialist, Policy and Legislation Branch - One (1) Fixed term role (up to 30 June 2025) in the Policy and Legislation Branch, Policy Advisory and Legal Services Division - Salary range $106,534 - $117,716 plus 11% superannuation - VPS Grade 5.1 - Based in Melbourne CBD, with hybrid working arrangements What we offer The State...

  • Administrative Law and Policy Specialist

    4 weeks ago

    Melbourne City Centre, Australia State Revenue Office Full time

    Administrative Law and Policy Specialist, Policy and Legislation Branch - One (1) Fixed term role (up to 30 June 2025) in the Policy and Legislation Branch, Policy Advisory and Legal Services Division - Salary range $106,534 - $117,716 plus 11% superannuation - VPS Grade 5.1 - Based in Melbourne CBD, with hybrid working arrangements What we offer The State...

  • Policy Coordinator

    2 months ago

    Melbourne, Australia Department of Government Services Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Government Services **Salary**: $105,479 - $127,621 Occupation: Policy Reference: VG/1753151Z The Policy Coordinator will be responsible for supporting the Executive Director Regulation Policy and Dispute Services, the Director Regulation Policy, and the Senior Leadership Team to...

  • Policy Coordinator

    2 months ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Customer Service Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    Customer Service Administrator - InternationalCustomer service role within Student and Academic ServicesFull time, fixed-term position (until Feb 2025) at our Hawthorn campusHEW Level 4 salary + 17% superannuationAbout the RoleWe are currently seeking a motivated individual to join our team as a Customer Service Administrator - International. In this role,...

  • Policy Coordinator

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Policy Officer

    2 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    ASAP Start - 3 month contract initially Located in Melbourne's inner north Events | Community | Local GovernmentWe are seeking an experienced Policy / Project officer with knowledge and experience in local government and events to develop an Events Framework with inclusion of an Events Policy for the management of commercial events.The aim of this role is to...

  • Customer Service Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    We are currently seeking a motivated individual to join our team as a Customer Service Administrator - International. In this role, you will be responsible for providing exceptional customer service and accurate information to current and prospective international students on a range of matters including course information, government policy and university...

  • Policy and Compliance Officer

    4 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. An exciting opportunity has become available within the Clinical Governance...

  • Policy and Compliance Officer

    4 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. An exciting opportunity has become available within the Clinical Governance...

  • Policy Officer

    4 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Provide policy and strategic advice on youth justice matters, supporting policy development and implementation - Great opportunity to join Youth Justice, fixed term, based in Melbourne - Attractive salary between $91,418 - $103,725 + superannuation About us The Department of Justice and Community Safety is responsible for the supervision of children and...

  • Policy Adviser

    3 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $90,067 - $102,192 Occupation: Policy Reference: VG/DJ5555/FEB2023 The Department of Government Services was established in 2023 to improve the experience for Victorian’s doing business and interacting with the government. We are doing...

  • People Services Administrator

    4 weeks ago

    Melbourne, Australia Bupa Full time

    **The opportunity** Fantastic opportunity has arisen for a motivated individual to join Bupa Health Insurance as the People Services Administrator on a permanent full-time basis. This position will be based in Melbourne with hybrid work arrangements. You will be primarily responsible for the timely and accurate advice and support for all people related...

  • Policy Officer

    3 weeks ago

    Melbourne, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We are seeking experienced Policy Officers across Canberra government agencies. This job will help you learn and gain exposure to various government bodies. **Our Policy Officer roles**: - **3** full-time positions across Canberra - From $65 + Super - Flexible admin temp contracts durations & extension...

  • Customer Service Administrator

    4 weeks ago

    Melbourne, Australia Swinburne University of Technology Full time

    We are currently seeking a motivated individual to join our team as a Customer Service Administrator - International. In this role, you will be responsible for providing exceptional customer service and accurate information to current and prospective international students on a range of matters including course information, government policy and university...