Account Services Executive

2 weeks ago

Melbourne, Australia MiQ Digital Full time

Role: Account Services Executive

Reports to: Account Services Manager

Location: Melbourne

**THE OPPORTUNITY**

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places. Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

As an Account Executive you will be in the unique position to work closely with individuals from other departments including Sales, Trading, Analysis and Product, to foster innovation and support the revenue ambitions of our ANZ business. You will be responsible for servicing your own patch of accounts by delivering successful campaigns and best in class service. As an Account Executive you will also have a platform to establish yourself within the business, learn the fundamentals of our MiQ products and services, and develop your knowledge of the industry more broadly.

**JOB RESPONSIBILITIES**

Your main responsibilities will include:
Client Service
- Deliver consistent, reliable and friendly service for all MiQ clients.
- Ensure SLAs are met and campaign operations are seamless.
- Resolve or escalate client issues quickly and without fallout.
- Maintain regular communication with all accounts and support on meetings, business reviews & client entertainment where appropriate.
- Develop knowledge of industry trends and the impact of these on MiQ and our clients.

Campaign Management:

- Pre-campaign:

- QA of pre campaign documents.
- Project manage build of creative assets & other campaign setup requirements.
- Manage creative tag trafficking.
- Campaign activation:

- Request and deliver screengrabs.
- Ensure client reporting is setup.
- Monitor pacing and performance of campaigns.
- Requests for campaign upweights where appropriate.
- End of campaign:

- Manage and deliver post campaign reporting and insights.
- Manage re-booking of BAU activity.

Administrative Support:

- CRM (Salesforce) - IO management & understanding of Sales pipeline.
- Reconciliation of bookings where appropriate.
- Support with investigation and resolution of invoice queries.

Communication:

- Tracking & upwards communication of campaign issues/opportunities.
- Ad-hoc communication with third party providers.

Technical Support:

- Implementation and troubleshooting of tracking pixels.
- Knowledge of Tag Management Systems (GTM, Tealium).
- Troubleshooting campaign issues with the support of the Account Services Manager (with a goal to become independent).

Product & Industry knowledge:

- Understanding of MiQ’s product suite including requirements for activation & USPs vs competitors.
- Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.

Insight delivery
- Proactively connect multiple data points to deliver insight driven recommendations for clients during and post campaign.
- Recognise patterns and points of differentiation to deliver robust and actionable insights.

**REQUIRED EXPERIENCE**
- 1+ years in an advertising/media agency (or similar)
- Working in a team environment
- Client facing experience in programmatic advertising (Client Services/ Sales Support/ Ad-Ops background)

**REQUIRED SKILLS**
- High attention to detail
- Reliable
- Extremely organised
- Proactive
- Willing to learn
- Excellent communication skills
- Alignment with MiQ's core values/culture
- A ‘can do' attitude that fosters energy, drive and enthusiasm within the business
- A desire to grow your career as the company scales

**BENEFITS**
- 25 days holiday + public holidays
- Private health cover for you and your family
- Flexible working policy
- 2 extra paid days of Inclusion & Diversity leave per year
- Continuous education and training
- Global Mobility policy
- Referral bonus scheme
- A caring, casual work environment

**WHAT WE VALUE IN OUR PEOPLE**

Passion - We love and live what we do

Determination - We always find a way to figure it out

Unity - We hold each other accountable. We win and lose as a team

Agility - We anticipate the unexpected, embrace and adapt to change

Courage - We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.

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