Technical Compliance Specialist

2 weeks ago

Brisbane, Australia nbn™ Full time

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training and true flexible working arrangements.

A bit about your role

The Technical and Compliance Specialist will act as a Subject Matter Expert, responsible for supporting and mentoring the Internal work force (IWF) team and Service Delivery Partners (SDP’s) in identifying and resolving technical and process issues impacting service delivery.

The role will be responsible for technical support, audit of nbn field activities, health and safety, developing and maintaining relationships, and drive outcomes in the resolution of complaints and escalations to nbn SDP’s and IWF’s. Lastly, the Technical and Compliance specialist attends daily toolbox meetings with nbn SPD’s and works closely with them to achieve excellence in Field Performance inline with HSE guidelines.

A bit about you

You will be a forward-thinker with the capability to demonstrate a good understanding of processes relating to the service delivery teams, and a demonstrated ability to work in dynamic and changing environments. In this role, you will need the technical expertise to engage in challenging fault resolution and have a proactive approach to the identification and resolution of potential points of failure within a network.

Moreover, you will be a strong communicator and have the proven ability to train, collaborate and mentor individuals. Ideally you will have excellent customer service skills; able to deal with & resolve customer complaints in a proactive and friendly manner.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation.
- At _
- nbn_
- , health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. _
- nbn_
- recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our Covid-19 Vaccination Policy._
- At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Permanent

Time Type

Full time

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