Aps Level 6

2 weeks ago

Canberra, Australia National Health Funding Body Full time

**Job Reference Number **23-ITDIV-17215

**Classification **APS Level 6

**Job Title **VIP Support Officer

**Division **Information Technology Division

**Branch **Service Ops and Infrastructure Branch

**Section **Digital Workspace and Infra Delivery Section

**Applications open date **Wednesday 05 April 2023

**Applications closing date **Wednesday 19 April 2023

**Location **Canberra, ACT

**Status **Non-ongoing

**Employment type **Full-time

**Salary Range **$91,092 - $102,765

**Security Clearance **Baseline (Protected, Highly Protected, Restricted, Confidential)***

**Contact Officer Name**:Dearne McCreath
**Phone**:0421 617 844

**Eligibility**
- To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made
- An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:

- Satisfactory completion of a criminal history check, and where relevant a

Working with Children and Vulnerable People Check.
- Completion of a medical declaration and pre-employment medical (where

required).
- Providing evidence of qualifications.

**Division Responsibilities**

The Information Technology Division (ITD) supports a wide range of business functions,

systems and lead a significant data capability that supports our compliance and regulation

functions, policy development and program delivery. We are also responsible for delivery of

desktop services to over 6,000 staff and oversee the department’s protective and cyber

security services. ITD is growing to support a significant reform program focused on

modernising and transforming Health and Aged Care services.

**Branch Responsibilities**

The Branch is responsible for the divisions ICT operations and infrastructure capabilities

across all corporate and business systems as well as service transition and continual

improvement. The Branch also leads the delivery of digital workspace initiatives providing

the IT infrastructure for the department’s new ways of working. OIB supports the

Department, our staff, clients, and Australia’s citizens, by providing evolving and innovative

ICT solutions to contribute to and enable the priorities of Health. OIB is responsible for the

ongoing operations of Health’s ICT services, including service optimisation and improvement

and desktop experiences for end users and management. We have a strong commitment to

customer service and are committed to continual improvement

**Section Responsibilities**

The Digital Workspace & Infrastructure Delivery (DWID) Section is responsible for building a

modern workplace for staff through a variety of tools and technologies that support the

Department's New Ways of Working (NWOW) and improved Employee Digital Experience.

The focus of the section is to enable staff to do their best work securely, from wherever and

whenever required. The section is investing in new technology to provide the Department

with more flexibility in where they work, improved access to the department's information

and services and easy to use communication and collaboration tools. With a strong

customer service focus the team and working collegiately with our vendors to improve the

end user experience the team play an important role in ensuring the Departmental staff are

working efficiently and have the required tools and support to ensure business continuity.***

**Key Responsibilities**

Ensure VIP clients receive the highest levels of ICT service and support, a standard set of

principles and service levels are applied. dedicated support officer for SES related meetings

where required

These include the following:

- Access to a VIP support number***
- Scheduled visits to Parliament House and onsite support for Canberra based offices***
- Support for senior staff from external agencies and department portfolios***
- Work cohesively with our vendors to resolve tickets within expediated timeframes***
- Liaise with and report to management; and***
- Other duties as directed.***

**Key Capabilities**

APS Level 6 employees would generally be required to undertake work that is moderately

complex to complex in nature, work under limited direction with the opportunity for

reasonable autonomy and accountability. Employees at this level exercise both initiative and
- excellent stakeholder management and communication skills, including the ability to

build and maintain relationships with key stakeholders including the Department of

Health staff, other government agencies, Ministers’ Offices, and IT partners;
- Working knowledge of ICT Service Delivery and best practices by having experience

roles within a medium/large size organisation.
- Strong understanding and commitment to customer service principles and practices

relating to the provision of ICT services in a Government setting

**Minimum Requirements**

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