Technical Suppt Specialist Ii
4 weeks ago
BASIC FUNCTIONS: This intermediate position provides technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person and remotely. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, mobile device, printer, computer hardware and software issues, operating system and related issues.
QUALIFICATIONS:
- 1+ years of Service Desk experience
- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required
- A+ Certification or other technology certifications a plus
TECHNICAL SKILLS:
- Ability to configure windows laptops.
- Ability to configure Apple mobile devices
- Good written/verbal communication skills.
- Ability to troubleshoot operations issues.
- Ability to complete basic hardware/software installations.
- Good hardware/software troubleshooting skills.
- Basic understanding of software monitoring tools.
- Good problem-solving skills.
- Good organizational skills.
- Ability to travel less than 25%.
ACCOUNTABILITIES:
- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.
- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.
- Answer internal or external users’ inquiries regarding computer hardware and software to resolve problems.
- Configure and set up laptops and mobile devices.
- Participate in troubleshooting and quickly arrive at workable solutions.
- Advise others on resolution and solutions in issues.
- Participate in the resolution of end user’s desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.
- Provide support and technical setup for meeting rooms and network equipment.
- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.
- Periodically visit our offices in other states to provide IT support.
- All other duties as assigned.
Please read our
-
Technical Suppt Specialist Ii
4 weeks ago
Sydney, Australia LexisNexis Full timeBASIC FUNCTIONS: This intermediate position provides technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person and remotely. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, mobile device, printer, computer hardware and...
-
Cra Ii
2 weeks ago
Sydney, Australia Icon plc Full timeCRA II / Senior CRA - Australia - Remote ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development CRA II / Senior CRA Location: Sydney / Melbourne /...
-
Risk Management Specialist
16 hours ago
Sydney, New South Wales, Australia ii-A Full timeRole OverviewAs an Insurance Broker at ii-A, you'll play a key role in helping our clients navigate the complexities of the insurance industry.Key ResponsibilitiesYour primary responsibilities will include:Developing and implementing tailored risk management strategies for clientsAnalyzing complex financial data to identify potential risks and...
-
Technical Learning Consultant Ii
5 days ago
Sydney, Australia Cerner Corporation Full timeCerner is looking for a Technical Learning Consultant II to join the Change and Learning team in Australia. Location is flexible and you can reside in Sydney, Brisbane, or Melbourne. This is an exciting team that looks to push the boundaries of what can be done and is part of the wider organisation of Cerner Consulting. - You will be part of a dynamic...
-
Technical Specialist
4 weeks ago
Sydney, Australia InterSystems Full time**Job Summary** **Responsibilities** - The tasks typically undertaken by a technical specialist as part of a project are: **Integration** Technical specialists are responsible for: - Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the...
-
Cra Ii
4 weeks ago
Sydney, Australia Icon plc Full timeCRA II/ Senior CRA - home-based in Sydney/ Melbourne/ Brisbane/ Adelaide. Join us and advance your career with an industry leading CRO. ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to...
-
Cra Ii
2 weeks ago
Sydney, Australia ICON Plc Full timeCRA II/ Senior CRA - home-based in Sydney/ Melbourne/ Brisbane/ Adelaide. Join us and advance your career with an industry leading CRO. ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to...
-
Technical Support Specialist
3 days ago
Sydney, New South Wales, Australia Globus Medical Full timeJob OverviewGlobus Medical is a medical device company that develops innovative solutions to improve the quality of life for patients with musculoskeletal disorders. As an IT Technical Support Specialist, you will be a key member of our team, providing technical assistance to ensure smooth day-to-day operations.About the RoleYou will provide on-site...
-
Configuration Management Specialist II
1 day ago
Sydney, New South Wales, Australia MasterCard Full timeWe are looking for a talented Configuration Management Specialist II to provide support to our customers. The successful candidate will have excellent communication skills and be able to interact well with internal stakeholders.About the Role:Identify appropriate processing implementation support documentation (contracts, agreements, forms etc.) to be...
-
IT Technical Support Specialist
5 days ago
Sydney, New South Wales, Australia Globus Medical Full timeAbout the Role:We are seeking a skilled IT Technical Support Specialist to join our team in Sydney. In this role, you will provide on-site technical assistance for our office, as well as remote support for other locations in ANZ.You will be responsible for troubleshooting issues, implementing system updates, and maintaining IT infrastructure. This requires...
-
Cra Ii
4 weeks ago
Sydney, Australia Icon plc Full timeCRA II - Australia - Office based ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development Opening: CRA II (Australia) ICON plc is a world-leading...
-
IT Support Specialist II Role
5 days ago
Sydney, New South Wales, Australia Jamf Full timeAbout JamfJamf is a global leader in device management solutions, empowering organizations to simplify work by managing and securing an Apple experience that end-users love and organizations trust.We are passionate about helping customers empower their workforce to focus on their jobs, not the hassles of managing technology. Our purpose is to simplify work,...
-
CRA II Lead Expert
2 weeks ago
Sydney, New South Wales, Australia ICON plc Full timeWe're proud to foster an inclusive environment driving innovation and excellence at ICON plc. Our mission is to shape the future of clinical development, and we're seeking a talented Clinical Research Associate II Specialist to join our Sydney/Melbourne/Brisbane/Adelaide team.As a Clinical Research Associate II Specialist at ICON, you'll have the opportunity...
-
Technology Specialist Ii
4 days ago
Sydney, Australia Qualtrics Full timeAt Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...
-
Sydney, New South Wales, Australia OpenText Full timeAbout the RoleAs a Principal Technical Support Specialist at OpenText, you will play a critical role in providing technical support for various business systems and applications. You will collaborate with engineers, product teams, and support personnel to address challenges across platforms.Critical thinking is essential as each customer's situation will be...
-
Software Support Specialist Ii
5 days ago
Sydney, Australia ConnectWise Full time_ConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...
-
IT Analyst Ii
3 days ago
Sydney, Australia Syneos Health Clinical Full time**IT Analyst II** **-** **(** **22006370** **)** **Description** **BT Analyst II** Come discover what our 25,000+ employees already know: work here matters everywhere. We’re a growing and evolving biopharmaceutical industry leader, which means you’ll have endless opportunities to work with experts around the world and build the career you’ve dreamed...
-
Software Support Specialist Ii
3 weeks ago
Sydney, Australia ConnectWise Full timeConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of...
-
Trainee Technical Specialist
3 days ago
Sydney, New South Wales, Australia TDC - Technical Direction Company Full timeResponsibilities:Undertake training in the TDCT Technical Training programAssist with the preparation, installation, and de-installation of all aspects of video systemsWork in TDC's warehouse, pulling equipment, assisting with equipment preparation, and supporting the Warehouse team with general warehouse dutiesGain exposure to onsite work and shadow Video...
-
Technical Development Specialist
6 hours ago
Sydney, New South Wales, Australia TDC - Technical Direction Company Full timeJob DescriptionWe are seeking a highly motivated and detail-oriented Video Systems Technician to join our team. As a key member of our technical team, you will be responsible for preparing, installing, and de-installing all aspects of video systems, including LED, projection, camera systems, media, and control.You will work closely with our experienced...