Project Officer

4 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 67325**Project Officer**

**Customer Service and Business Improvement (CSBI)**

**Homes NSW | Housing Services**

**Location - Parramatta with flexible work locations available**

**Employment type - Temporary up to 6 months**

**Grade - Clerk Grade 7/8**

**Salary - $106,025 pa - $117,363 pa **plus employer’s contribution to superannuation and annual leave loading**

**Your role**

The Customer Service & Business Improvement (CSBI) branch sits within Homes NSW Housing Services.

CSBI’s main focus areas are driving innovation and continuous improvement to our service systems; supporting and enhancing a suite of existing digital platforms that service the business, customers and the broader community; monitoring and driving improvements to business performance, customer service and communications; and growing the capability of the Housing workforce through an extensive professional development program.

**What you’ll do**

This Project Officer role undertakes project management and support activities that contribute to the development and delivery of a range of projects across CSBI’s remit, with a particular focus on the digital services and business improvement areas.

**What we’re looking for**
- Strong passion to improve the customer experience
- Decision making, problem solving and analytical skills
- Ability to interpret policy, process and procedure
- Strong written skills
- Strong attention to detail
- The ability to work co-operatively in a team environment
- Good communication and engagement skills

**Desirable Requirements**
- Knowledge of DCJ Housing systems (HOMES) and Housing processes
- Experience in working in Access & Demand and Tenancy teams
- Project management experience
- Project management qualifications, such as Prince 2, Agile or be willing to undertake skills training to achieve these qualifications

**Key accountabilities**
- Provide a range of project management and support services, including preparation of reports and briefs, coordinating resources, maintaining project documentation and implementing and monitoring project plans, to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope, in line with established agency project management methodology
- Prepare and maintain project documentation for reporting, monitoring and evaluation purposes to ensure accessibility of quality information and contribute to the achievement of project outcomes
- Communicate with key stakeholders including the coordination of working groups, committees and consultations to facilitate exchange of information and support project completion in line with project plans
- Source, collate and compile data and information to identify emerging issues and track and report on project progress against established milestones and deliverables
- Undertake research and analysis, identifying trends and preparing project briefs, to support informed decision-making and planning
- Contribute to the design, implementation and coordination of projects to deliver effective business outcomes and improve the experience of clients who access and receive services from DCJ.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum3 pages).

**Applications close **Sunday, 16 June 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 m

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