GCC Hotel Group Pty Ltd t/a The Kingsford Brisbane Airport

Position: Motel Manager

Salary: $75,000

Full-time

Our Business

The Kingsford Brisbane Airport is Brisbane’s newest boutique motel catering for corporate travellers and holiday makers and which started operating in Oct 2014 at Hamilton, QLD. The Kingsford Brisbane Airport’s founding values focus on providing exceptional customer service and comfort, whilst maintaining the highest social and environmentally responsible standards.

Job Description

The position of Motel Manager is responsible for overseeing the daily operations of a motel, ensuring efficient management, and providing strategic direction.

The Tasks for the position include:

·       Direct and oversee all aspects of motel operations, including reservation management, reception, room service, and housekeeping.

·       Supervise security arrangements, garden maintenance, and property upkeep to ensure a safe and welcoming environment for guests.

·       Manage the operation of motel facilities such as café and bars, ensuring high-quality service delivery.

·       Assess and review customer satisfaction feedback, addressing any issues promptly to enhance guest experience.

·       Oversee accounting and purchasing activities, maintaining financial records and ensuring compliance with relevant regulations.

·       Ensure adherence to occupational health and safety regulations to safeguard the well-being of guests and staff.

·       Provide guests with local tourism information and arrange tours and transportation services as needed.

·       Organise and control the overall operation of the motel, including staffing, budget management, and maintenance planning.

·       Greet guests warmly and handle any inquiries or complaints with professionalism and efficiency.

·       Recruit, train, and supervise staff members, fostering a positive work environment and ensuring high standards of service.

·       Manage budgets effectively, planning and allocating resources to optimize profitability.

·       Coordinate maintenance work and room bookings to maximize occupancy and guest satisfaction.

·       Develop and implement promotional and marketing strategies to attract guests and enhance the motel's reputation.

Skill Requirements:

·       Diploma certificate or above in Hospitality Management or related field preferred.

·       At least 2 years’ experience in motel or motel management role preferred.

·       Strong leadership and interpersonal skills.

·       Excellent communication and customer service abilities.

·       Proficiency in budget management and financial analysis.

·       Knowledge of industry regulations and best practices.

·       Ability to work flexible hours and handle pressure in a fast-paced environment.

Shortlisted candidates will be contacted. Candidates must have full working rights to be considered.