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Customer Service Representative

1 month ago

Beenleigh, Australia Optimum Consulting Group Full time

Our client is a well-regarded and well-established organisation that offers an excellent work culture with genuine development opportunities.

**The Role**:
**Your core responsibilities would include**:

- Respond to customer inquiries and complaints in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating them to higher management when necessary.
- Gather and document customer information, feedback, and challenges.
- Meet or exceed performance targets and goals.
- Continuously improve your skills through training and development
- Excellent attention to detail in data entry especially with excel.
- Solid communication skills both written and verbal.

**How will a role like this benefit you?**
- Your entry point to a career into the corporate world
- You will get full training and ongoing support and regular 1:1's with your Team Leader
- You will join a collaborative team environment and a fun and thriving culture.

**About you**:

- Previous experience in Customer Service / Administration desirable.
- Previous experience in an Inbound/Outbound call centre desirable.
- A natural ability to build rapport and excellent customer service skills.
- Thrive in a fast paced, rapidly changing environment.
- Excellent written and verbal communication skills.
- Ability to use a wide range of computer systems.

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