Gph Team Leader

4 months ago


Sydney, Australia Transdev Full time

**Job No**:Ad-3923

**Work Type**:Full Time

**Location**:Sydney

**Categories**:Ferry

**The role**
- An exciting opportunity is available to step up and take the next challenge in your career at Transdev Sydney Ferries. We are seeking GPH’s to act up as Team Leaders.

**What you bring**

As a GPH Team Leader you will have worked in a customer facing role as a permanent GPH in our Transdev Sydney Ferries fleet. Have an excellent ability to confidently communicate with both internal and external stakeholders.
- But more importantly you will lead by example by showing your positive attitude to the work by being well presented, punctual and reliable, flexible, and collaborative and can work well in a diverse team.
- As a GPH Team Leader you will:
- Be the first point of call for Operations staff and providing them with daily operational requirements.
- Cooperate and work effectively with internal and external stakeholders
- Improve lines of communications between vessel crews and shore side operational management
- Direct and communicate instructions to Operations staff associated with special events, charters or customers with disability, ensuring that during these events crowd control barriers are in place on high patronage days.
- Distribute correspondence - memo’s and or instruction on behalf of TDSF
- Direct shore based GPH’s and WAD’s to appropriate work locations in accordance with work schedules and business needs
- Provide staff training and supervision to shore-based staff in line with rosters and TDSF presentation standards
- Working closely with Operations Managers.
- Ensure training requirements are met from toolbox talks, on the job training and ensuring staff are prepared in dealing with safety incidents and emergency.
- lead / monitor employees on suitable duties with knowledge of how to deal with a post injury in the workplace (injury packs/sonic/ergo works etc).
- Personal Criteria taken into consideration:_
- Personal Leave
- Time and Attendance
- Customer Complaints
- Disciplinary Notices
- TDSF Requirements:_
- Successful applicants will be required to commit to a 14-day notice roster change to fill a vacancy as a Team Leader.
- Acting Team Leaders will be permitted to decline to work up once in first 12 months to cover a vacant Team Leader shift. If a second request is turned down within the first 12 months, the Team Leader will be removed from the acting up list.

**Advertised**:29/08/2024

**Applications close**:06/09/2024


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