Food & Beverage Attendant - Ibis Brisbane Airport

2 weeks ago

Brisbane, Australia Brisbane Airport Hotels Group Full time

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.

**Key Responsibilities Include but not limited to**:

- Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages.
- Maximise sales opportunities by upselling items.
- Ensure accuracy whilst ordering and delivering food and beverage orders.
- Use Micros to place orders.
- Liaise with the Kitchen on special requests or delayed meals.
- Clear and reset tables as well as ensuring service areas are clean and tidy.
- Maintain standards of hygiene for food handling and presentation.
- Promote a safe workplace by recognising hazards and promoting general OHS practices

**To be successful in this role, you MUST have**:

- A friendly, customer focused attitude with the strive to provide Total Customer Satisfaction
- Initiative to ensure that interactions with our customers are positive and efficient
- Your Responsible Service of Alcohol (RSA) Certificate, or be willing to obtain one.
- Previous customer service or hospitality experience
- Confidence in liaising with various internal and external clients
- A high standard of grooming and presentation
- The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends
- Barista and coffee making skills an advantage
- Proven experience in similar positions within a hotel / resort environment.
- Self-motivated and a genuine passion for hospitality and customer service.

**What we can offer you**:

- Career progression & education assistance
- Monthly social events
- Accor discounts on accommodation worldwide
- Medibank insurance discounts
- Discounted meals and beverages on site
- Reward programs
- Flexible working hours
- Subsidized onsite parking
- Discounted Air Train weekly pass
- Complimentary car parking after 3 years of continued employment

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