Social and Digital Media Officer

6 months ago

Brisbane, Australia Education Full time

**About the Department of Education**:
The Department of Education (DoE) is committed to delivering responsive services focused on equity and excellence to Queenslanders and their communities. We promote equity and excellence by our commitment to respect, protect and promote human rights. Our objectives are: a strong start for all children, every student realising their potential, fair and safe workplaces and communities, capable people delivering our vision. Our vision is one of equity and excellence in a progressive, high performing education system that realises the potential of every student.

**Your Opportunity**:As the Social and Digital Media Officer, you will**:

- Communicate creatively, empathetically and informatively to the Department of Education International (DEi) digital community and international audience to enable growth and engagement.
- Manage and monitor social media accounts and digital communities on a day-to-day basis, both in a customer service capacity as well as contributing to content development.

The Social and Digital Media Officer reports to the Manager, International Marketing and Communications, Education Queensland International, Policy, External Relations and International, Policy, Performance, International and Intergovernmental Division.
About the Role

**Responsibilities include**:

- Manage and monitor various social media accounts, meeting deadlines including the implementation and management of proactive social media campaigns to increase engagement and grow followers across a range of social media platforms
- Manage social media audiences; responding to messages, monitoring public comments and creating conversations.
- Work with various internal stakeholders to create, coordinate and develop digital media materials such as videos and infographics.
- Work with the marketing team to develop and publish content and collateral to support planned activities and campaigns.
- Contribute to measurement and analysis of media outcomes; including monitoring, reviewing and analysing performance data for all social media activities to achieve continuous improvement in performance against social media objectives.

**About You**:
Whilst there are no mandatory qualifications required for this position, it would be highly desirable for the successful applicant to possess:

- Strong analytical skills, to forecast and identify trends and challenges in the new media landscape.
- Highly-developed interpersonal skills, including strong communication skills, to effectively deal with and influence external and internal stakeholders.
- Proven ability to develop and implement creative, proactive content across a range of digital media channels.Demonstrated experience managing and monitoring digital and social media accounts in a professional capacity.
- Experience in customer service, in order to effectively manage social media audiences through responding to messages and public comments.
- Knowledge of contemporary digital and social media communication practices.

**Interested? To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 1-page response outlining your skills and abilities relevant to the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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