Communications Coordinator

2 weeks ago

Sydney, Australia NSW Department of Communities and Justice Full time

Division: Customer Experience- Location: Sydney, NSW, AU, 2000- Req ID: 67218**Communications Coordinator - Customer Engagement Team**

**We have an exciting opportunity within the Customer Experience division. This role focuses on improving customer and employee experience. Join our Customer Engagement team and support the team in developing and delivering engaging internal and external communications initiatives and strategies.**
- Ongoing full-time vacancy. 35 hours per week.
- Location: Sydney CBD. Flexible and remote working options available.
- Clerk Grade: 5/6. Base salary $93,295 pa to $102,941 pa plus super and annual leave loading.

**About us**

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**About the team**

The Customer Experience division provides a wide range of specialist support across NSW Trustee and Guardian divisions including marketing, brand, customer and employee communications, and media liaison.

customer advocacy support, service design, ,

**About the role**

The role works within the Customer Engagement team and provides support to deliver a range of engaging communications initiatives, strategies, and projects, internally and externally. The role collaborates with key stakeholders to provide specialist advice and guidance that leads to improved customer and internal communications outcomes.

For more information about the position, view the role description

**About you**
- Motivated, results-driven and creative communications specialist who can support the delivery of communications initiatives by helping others understand customer perspectives, issues and opportunities
- Passionate about creating communications that connect, engage, and inspire people to think differently and act
- Work collaboratively to build rapport and relationships with a wide range of stakeholders
- Experienced in internal communications outputs such as newsletters, intranet articles and CEO updates across multiple channels, including digital content
- Able to work independently and manage competing priorities to deliver work outputs that build brand reputation, support continuous improvement, and drive positive customer experience outcomes

Sound like you? We would love to hear from you

**Essential requirements**
- Tertiary qualifications and/or equivalent knowledge, skills and experience working within the services sector, professional and or community focussed areas across a diverse range of customer groups.
- Up to date COVID-19 vaccination status and able to provide acceptable proof.

**Our commitment to diversity**

**What we offer**

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more about joining us, visit the Careers page on our website.

**How to apply**
- Submit a resume (maximum five pages)
- Attach a cover letter (maximum two pages) addressing the following targeted questions:

- Outline how you meet the capabilities of this role, as specified in the role description.
- Provide examples where you can demonstrate the key knowledge and experience, and essential requirements of this role, as specified in the role description.

**Applications close**: 11:59 pm, Sunday 9 June 2024.

**Note**:

- If you need an adjustment in the recruitment process or workplace, please let us know.
- A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

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