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Partner Service Delivery Manager

4 months ago

Brisbane, Australia Hewlett Packard Full time

**HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

**We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.**

**_Responsibilities: _**
- Manages channel partner relationships involving service.
- Small to medium /straightforward/ local scope.
- Low risk Straightforward legal and commercial issues.
- Manages project financials including P&L.
- Manages business development with channel partners.
- Identifies and develops new opportunities with channel partners.
- Supports qualification and opportunity assessment for small straightforward opportunities.
- Acts as opportunity manager for low risk deals.
- Manages customer relationships on behalf of channel partners.
- Manages first level to mid-level client delivery relationships.
- Frequently presents the organization to external customers/clients of channel partners.

**_ Education and Experience Required: _**
- Typically 5+ years to establish proven track record in directly related business.
- Typically first level university degree or equivalent work experience; advanced degree is a plus.

**_ Knowledge and Skills: _**
- Moderate knowledge of IT and services industry Knowledge of company organization, policies, HPS services offerings, end to end processes, tools, and routes to market.
- General technical understanding of products.
- Problem detection and analysis of root cause.
- Leads teams to achieve results.
- Moderate level of planning, project management and change management skills.
- Good communication skills.
- Influence within same team and level.

**Why HP Australia?**
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world’s most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

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