Partner Services Manager

7 months ago


Brisbane, Australia Palo Alto Networks Full time

**Company Description**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before.

These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Your Career**

The Partner Services Manager (PSM) plays a key role in our support organization by owning Palo Alto Networks’ relationships with our services specialized partners, specifically the Authorized Support Center (ASC) specialized partners and the Certified Professional
Services (CPSP) specialized partners. Through meaningful development of these relationships, the PSM develops our partner delivered support ecosystem by ensuring that ASC and CPSP partners are enabled to sell and deliver their support services to our shared customers. PSM’s are responsible for managing all aspects of our ASC and CPSP services specializations with qualified partners, as well as, managing the ecosystem in which these partners operate. By ensuring partner compliance to program requirements, the PSM is a key component of helping our services organization scale as our business continues to expand.
**Job Description** Your Impact**
- Effective management of Authorized Support Center (ASC) and Certified Professional Services (CPSP) specialized partners in accordance with our ASC and CPSP NextWave Partner Program services specializations. ASC/CPSP partners are those partners actively selling, implementing, and technically supporting our end user customers.
- Manage all delivery aspects of the ASC/CPSP partner specializations.
- Efficient execution of the entire partner onboarding process from prospecting recruitment - nomination - contracting - support infrastructure/tech support team set up - enablement and accreditation - partner relationship - program KPIs track, measure, report - audit, review and planning.
- Channel management of the 3Cs (Coverage, Capacity, Capability) to always ensure that we are ready to meet local customer demand for technical support and professional services whenever we enter new markets or grow existing market space.
- Always striving to achieve the best customer support delivery (quality of service) through ASC/CPSP specialized partners and hence resulting in lowering our own technical support cost or increasing product pull-through and scalability for professional services and implementation.
- Developing our partner ecosystem which is a 2 Tier Disti-Resell model into one which is both partner leading and value adding centric.
- Work collaboratively with Channel Business, Channel Sales, System Engineering, Technical Support, Program Operations, Technical Partner, and other functions.
- Work collaboratively with partners as their trusted advisor, consultant, and enabler.
- Conduct regular audit and/or business review with partners with the object to grow partners’ services revenue/customer base.
- Engage with internal stakeholders regularly to report on achievement, progress, status quo, challenges, support needed, of your partner management work.
- Evangelize the value, benefit and importance of partner led technical support services and communicate the value of partner-delivered services internally and externally.
- Track demand for on-going training and certification for services specializations and the Next Wave Partner Program. Work with stakeholders to ensure completion of registration or receive reporting to distribute to internal and external stakeholders.
- Create joint GTM strategy and roadmaps for services / support quality and capabilities for theater’s partners segments.
- Identify and assess potential services specialized partners within the region via a repeatable process, to see if there’s a strong business need for inviting the partners into the program
- Knowledge of legal and contractual matters related to partnerships (MSA, SOW ).
- Ability to analyze data and key performance indicators to make informed decisions.
- Travel as needed for critical face to face partner meetings, when necessary.

**Qualifications** Your Background**
- Good balance of experience in both commercial and technical services, from the IT and/or Technology industries.
- Good background in the channel business model ; channel management, channel sales, channel development, channel program, channel services delivery, channel operation, channel marketing.
- Familiarity with working for foreign companies and hence foreign cultures with a competent level of the English language skill.
- Servant leader and player coach - a natural people person with strong/deep relational and influential skills.
- Strong communication skills both verbal and



  • Brisbane, Australia Vercel Full time

    **About Vercel**: At Vercel, we believe that liberating the frontend unlocks creativity and open-source is the best way forward. We are building a next-generation internet where developers can create freely and execute new ideas, guaranteeing a more vibrant, personalized internet. Vercel's platform provides the speed and reliability to create at the moment...

  • Business Partner

    3 months ago


    Brisbane, Australia CoAct Full time

    **Introduction**: As a Business Partner - Performance, you'll collaborate closely with service providers at the crossroads of strategy, data, and innovation. This dynamic role empowers you to drive excellence, enhance outcomes, and shape the future of service delivery. **Description**: What You’ll Do In this highly consultative role, you’ll collaborate...


  • Brisbane, Australia Lutheran Services Full time

    **Join a Thriving Team and Shape Safety** Discover Lutheran Services is a dynamic, not-for-profit organisation transforming Queensland communities since 1935. With over 20 locations statewide, we're dedicated to contemporary care and support, impacting lives across all walks of life. Our passionate team of nearly 2000 individuals is committed to making a...

  • Partner Manager

    7 months ago


    Brisbane, Australia Aussie Broadband Full time

    At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can...


  • Brisbane, Australia Hitachi Vantara Corporation Full time

    The Role - The Partner Account Manager - ANZ North will manage Channel, Distribution and Alliance ecosystem in Queensland and Northern Territory in ANZ for Hitachi Vantara across all segments. This person will help Channel Partners and Distributors sell Hitachi Vantara solutions and will focus on pipeline generation, new logo acquisition, deal closure,...


  • Brisbane, Australia Hitachi Vantara Full time

    The Role - The Partner Account Manager - ANZ North will manage Channel, Distribution and Alliance ecosystem in Queensland and Northern Territory in ANZ for Hitachi Vantara across all segments. This person will help Channel Partners and Distributors sell Hitachi Vantara solutions and will focus on pipeline generation, new logo acquisition, deal closure,...

  • Service Manager

    9 hours ago


    Brisbane, Australia Nexus Executive Services Full time

    **Industry Leading Agricultural Technology OEM** **Manage After-sales Service & Customer Support** **Rewarding Role + Attractive Remuneration + Lifestyle Location** *** This is an exciting opportunity to join an innovative and rapidly growing industry leader and to play a key role in the continued development of world first automation technology, while...


  • Brisbane, Australia Tritium Full time

    Want to work in a fast paced dynamic environment? - Exciting and challenging position with great long term career potential. - Global company, listed on the NASDAQ, ruling the EV space **Tritium** is a NASDAQ listed, Australian founded, technology company whose mission is to electrify transportation. We do this as a world-leading electric vehicle charging...


  • Brisbane, Australia Queensland Corrective Services Full time

    This position leads business support services ensuring the effective delivery of human resource management, financial management and logístical services to meet regional performance objectives. The Manager Regional Services will actively lead and manage the strategies and systems that are integral to ensuring continuous improvement of the capacity and...

  • Building Manager

    5 months ago


    Brisbane, Australia The Onsite Manager Full time

    **Building Manager - TENDER OPPORTUNITY!!**: **No**: **Full Time Management employment, Brisbane City **QLD****: The Body Corporate for The Metropolis CTS 30418 seeks a dedicated and proactive Building Manager to provide 364 days of management services and to monitor and carry out the day-to-day cleaning and maintenance operations of the lots and common...


  • Brisbane, Australia Davidson Group Services Full time

    Reporting to what can be described as a very impressive senior leadership team, the organisation is growing at an exponential rate and is expecting to grow their revenue significantly in the next 12 -18 months. We are looking for Finance Business Partner. Someone that has a CA/CPA background, but doesn't see themselves as a typical accountant. The Finance...


  • Brisbane, Australia Queensland Corrective Services Full time

    The role of AO7 Principal Consultant HR Business Partner is a valued and trusted advisor to senior leaders, managers and supervisors within QCS. The HR Business Partner is relied upon to provide high-level advice on complex HR matters, working in partnership with People Capability Command peers, to problem-solve and embed compliant, consistent and...

  • People Partner Manager

    9 months ago


    Brisbane, Australia Talent International Full time

    australia brisbane permanent negotiable daily rate on offerTalent are currenting seeking an experienced and enthusiastic People Partner Manager to join one of our key client’s People and Performance team based in Brisbane. - **Exciting well-known organisation!**: - **Initial short-term contract (possibility to convert to perm)**: - **Immediate Start...

  • Partner

    2 weeks ago


    Brisbane, Australia Rubix Solutions Full time

    US$3 million sales targets. - Brisbane, Sydney or Melbourne - Significant Remuneration and bonuses **Our Client** A significant global engineering and technology solutions company with strong and growing presence in the Asia Pacific region. They engage with customers across their value chain helping to design, build, operate, and maintain the products and...


  • Brisbane, Australia Queensland Government Full time

    **The EDQ Business Partnering team is responsible for managing all aspects of EDQ's asset portfolio, budget, forecasting, cash management, financial modelling, and reporting requirements. The team also provides strategic and operational advice to the Chief Executive Officer, Executive Director - Business Operations, and Executive Management group. As...

  • People Partner Manager

    7 months ago


    Brisbane, Australia The Star Entertainment Group Full time

    The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation,...


  • Brisbane, Australia Economic Development Queensland Full time

    The EDQ Business Partnering team is responsible for managing all aspects of EDQ's asset portfolio, budget, forecasting, cash management, financial modelling and reporting requirements. The team also provides strategic and operational advice to the Chief Executive Officer, Executive Director - Business Operations and Executive Management group.As Manager,...

  • Service Manager

    7 months ago


    Brisbane, Australia Lutheran Services Full time

    **Are you passionate about supporting Domestic and Family Violence services to help clients take steps towards a life free of violence?** **About Us**: Part of Lutheran Services, our Domestic and Family Violence refuge provides a secure, supportive and sociable place for women and children to rebuild lives and connect with others. The refuge accommodation...


  • Brisbane, Australia 365 Talent Portal Full time

    Our client, an ISV leader disrupting the VDI (Virtual Desktop Infrastructure) industry with their Azure Virtual Desktop products, is looking for a remote Partner Success Manager (PSM) to join their team in Australia This role offers an exciting opportunity to work for a company that is rapidly growing and expanding, and has great brand recognition, focused...


  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Our Federal Government client is currently seeking to fill an APS6 Finance Officer to join their team in their Brisbane CBD office. The APS6 Finance Business Partner (FBP) supports the team in providing finance partnering services to the Chief Financial Officer Group and Office of the Chief Executive Officer. This includes the...