Production Support Analyst

3 weeks ago


North Sydney, Australia NextGen.Net Full time

Company Description
**NextGen.Net** is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our_ 'ApplyOnline'_ platform is an industry standard in the provision of digital loan lodgement and assessment. We are experiencing strong growth and have an exciting roadmap full of opportunity in the Australian financial landscape.

**Job Description**:
We are seeking a talented Support Analyst to join our Production Support Team.
- Issue Logging
- Issue Validation and Reproduction
- Severity Assessment
- Issue Communications
- Issue resolution via the utilisation of KnowledgeBase articles and
- Escalation of tickets to Level 2 Analysts or other SME's where required.

**Qualifications**:
**What you need**
- Excellent interpersonal and communication skills (written and verbal).
- Degree or Diploma in an IT related area

**What would be nice**
- Prior experience working in an Application support role.
- Some knowledge or experience of the mortgage, banking or finance industries.
- Knowledge of IT support methodologies (e.g. ITIL)
- Application development experience (i.e. SQL, XML, XSLT, JavaScript & Classic ASP)
- Prior team leadership experience e.g. university projects or in the sporting arena.

Additional Information
**About you**

You must have/be:

- Have an aptitude for problem solving and issue diagnosis.
- A keen eye for detail.
- Process focused with the ability to rigorously follow and ensure compliance to procedures.
- Ability to work independently and as a member of a team.
- Able demonstrate the ability to meet and maintain deadlines.
- A capacity to learn new skills as required.

**What's next?**
Send us your resume and a cover letter describing your suitability for this role. If you have the right skills and experience for the role, someone from our Recruitment team will be in touch.

Thank you for taking the time to apply



  • North Sydney, Australia NextGen.Net Full time

    Company Description **NextGen** is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our_ 'ApplyOnline'_ platform is an industry standard in the provision of...


  • North Sydney, Australia NextGen.Net Full time

    Company Description **NextGen.Net** is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our_ 'ApplyOnline'_ platform is an industry standard in the provision of...


  • Sydney, Australia Davidson Recruitment Full time

    **Product Support Analyst** **Sydney** **About the Role** Reporting directly to the Product Support Analyst Lead, the role of Product Support Analyst is primarily responsiblefor providing exemplary customer centric support within the agreed service level targets. The Product Support Analyst will be responsible for delivering quality service outcomes to...


  • Sydney, Australia Davidson Recruitment Full time

    **roduct Support Analyst** **Sydney** **About the Role** Reporting directly to the Product Support Analyst Lead, the role of Product Support Analyst is primarily responsiblefor providing exemplary customer centric support within the agreed service level targets. The Product Support Analyst will be responsible for delivering quality service outcomes to the...


  • North Sydney, Australia Blackhawk Network Full time

    Product Implementation Analyst **Overview**: Blackhawk's Operation team is looking for a Product Implementation Analyst to join to the growing team. The role of the Product Implementation Analyst is to make all retail, digital, and incentive products available for sale by implementing them utilizing our established onboarding process across the APAC region....


  • North Sydney, Australia NextGen Full time

    Description NextGen.Net is Australia's leading provider of non-proprietary Software as a Service (SaaS) technology solutions to the mortgage lending industry. We are focused on delivering quality products and services to a range of financial institutions and intermediaries. Our 'ApplyOnline' platform is an industry standard in the provision of digital loan...


  • North Sydney, Australia Blackhawk Network Full time

    Overview: Blackhawk's Operation team is looking for a Product Implementation Analyst to join to the growing team. The role of the Product Implementation Analyst is to make all retail, digital, and incentive products available for sale by implementing them utilizing our established onboarding process across the APAC region. Success in the role will be...


  • North Sydney, Australia Blackhawk Network Full time

    About Blackhawk Network: Overview: Blackhawk's Operation team is looking for a Product Implementation Analyst to join to the growing team. The role of the Product Implementation Analyst is to make all retail, digital, and incentive products available for sale by implementing them utilizing our established onboarding process across the APAC region. Success...

  • Product Analyst

    3 days ago


    Sydney, Australia Container Exchange Services Full time

    **Introduction**: About CES We believe there is a better way to recycle that positively impacts individuals, communities, and the environment. Our mission is to increase recycling rates, rid the world of drink container litter, and empower community participation in an accredited circular economy. We provide services and technology to enable the...


  • North Sydney, Australia Equifax Full time

    **What you'll do** Join our Product Channels team where you’ll support digital platforms and the global transformation of how we interact with our customers. As a Product Analyst, you will be responsible for performing business and product analysis across the full spectrum of an assigned programme, from inception/business case and problem identification...


  • Sydney, Australia Attribute Consulting Full time

    Initial 6 month contract with potential option to extend - Opportunity to work for one of Australias most iconic enterprises - Flexible working enviroment **Product Support Analyst** **Sydney - Hybrid Working** **$600-650 p/day ex GST (inc Super)** **The Role**: Our client is a well-known Australian travel brand that is committed to delivering the best...

  • Product Analyst

    7 months ago


    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Technology Services Team- Challenge yourself with an opportunity to innovate and drive change through technology- Permanent, full time role - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re...

  • Product Analyst

    3 weeks ago


    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Airline Business Unit - Challenging opportunity to innovate and drive change through technology - Permanent role - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we...

  • Product Analyst

    7 months ago


    Sydney, Australia Qantas Airways Limited Full time

    Great opportunity within our Qantas Airline Business Unit - Challenging opportunity to innovate and drive change through technology - Permanent role - working at our Mascot Campus At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we...

  • Product Analyst

    4 months ago


    Sydney, Australia Australian Payments Plus Full time

    **The Game Changers**: At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First...


  • North Sydney, Australia Blackhawk Network Full time

    About Blackhawk Network: - At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for...

  • Product Analyst

    2 weeks ago


    Sydney Central Business District, Australia Peoplebank Full time

    **Work on a fastest growing product for a multinational software company in a high-leverage role as a Product Analyst.** - Product/Market Analyst for a Management Product initiative - Multinational software company with an amazing culture - Competitive daily rate, remote working opportunity (Based anywhere on Australia East Coast) **About the...


  • Sydney, Australia HAYS Full time

    Application Production Analyst - Sydney CBD - $140-$160 package - 12-month FTC **Your new company** This financial services organisation is currently looking for an Application Analyst to come and join the fun and exciting team on an FTC (fixed term contract) for 12 months. This is a great opportunity for someone who is outgoing and technical (level 2-3)....

  • Product Analyst

    7 months ago


    Sydney, Australia BizCover Full time

    As junior Product Analyst, you will be part of a the number one InsurTech in Australia. BizCover is an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right...


  • North Sydney, Australia Zurich Insurance Full time

    **A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...